Customer Solutions Specialist

Description

Animal Nutrition Customer Solutions Specialist

At ALCIVIA, our customers are at the center of everything we do. As an Animal Nutrition Customer Solutions Specialist, you will play a key role in delivering exceptional service to customers, sales teams, and internal partners. This position is responsible for providing responsive support, processing orders accurately, resolving customer inquiries, and helping ensure a seamless experience from order placement through delivery and billing.

The ideal candidate is detail-oriented, customer-focused, and enjoys working collaboratively in a fast-paced environment. If you have strong communication skills, enjoy problem-solving, and are passionate about delivering outstanding customer experiences, we'd love to hear from you.

What You'll Do

- Process customer orders, invoicing, and billing transactions accurately and efficiently.

- Serve as a primary point of contact for customer inquiries, providing timely and knowledgeable support.

- Identify customer needs and connect them with the appropriate products, services, or team members.

- Process order changes, returns, and account updates according to company policies and procedures.

- Partner with feed mill operations to ensure orders are produced accurately and meet customer expectations.

- Collaborate with the Credit team to resolve billing questions, payment concerns, and account issues.

- Escalate complex customer concerns and significant order issues when appropriate.

- Work closely with Sales to support customer relationships and deliver exceptional service.

- Promote cross-functional collaboration to create a consistent and positive customer experience across ALCIVIA.

- Support other business functions and special projects as needed.

- Maintain a commitment to workplace safety and company values.

What You'll Bring

Required Qualifications

- High school diploma or equivalent required; Associate degree or related post-secondary education preferred.

- Previous customer service experience required.

- Strong proficiency with Microsoft Office applications and the ability to learn new systems and technology.

- Strong verbal and written communication skills.

- Excellent organizational skills with the ability to manage multiple priorities and deadlines.

- Strong attention to detail and commitment to accuracy.

- Effective problem-solving and critical-thinking abilities.

- Ability to work independently while also contributing positively to a team environment.

- Customer-focused mindset with a passion for providing exceptional service.

- Strong time-management and prioritization skills.

- Technical aptitude and willingness to learn new tools, processes, and systems.

- Commitment to safety and continuous improvement.

Preferred Qualifications

- Experience in agriculture, feed manufacturing, animal nutrition, or a related industry.

- Knowledge of animal nutrition products and services.

- Experience working with order processing, billing, or customer account management.

Why Join ALCIVIA?

At ALCIVIA, you'll be part of a team that is committed to serving our customers, supporting our communities, and helping agriculture thrive. We value collaboration, integrity, innovation, and the contributions of every employee. Join us and make an impact while growing your career in a supportive and team-oriented environment.

Comprehensive Benefits Package

We invest in our employees' well-being, growth, and future by offering:

• Health & Wellness: Medical, Dental, and Vision Insurance
• Financial Security: 401(k) with company match up to 6%, fully vested
• Family Support: Paid Parental Leave
• Time to Recharge: Paid Time Off, Paid Holidays, and Paid Volunteer Time Off
• Company-Paid Protection: Short-Term Disability, Long-Term Disability, Life Insurance, AD&D Insurance, and Employee Assistance Program (EAP)
• Professional Development: Tuition Reimbursement, certification and licensing support, and ongoing training opportunities
• Additional Perks: Annual company clothing allowance