Customer & Commercial Operations Specialist-Shanghai

Key Responsibilities

• Act as a key resource to the manager by supporting team alignment, driving operational improvements, and resolving complex issues.

• Develop and standardize training materials and process documentation to support team learning and consistency.

• Lead cross-functional collaboration with FSO, Order Fulfillment, Engineering, and others to resolve complex issues and drive expedition strategy.

• Collaborate with stakeholders to influence resource allocation, process development, and delivery commitments.

• Handle complex customer requests and manage multi-site scenarios involving orders, billing, and entitlement.

• Maintain strategic communication with FSO and customers; resolve issues efficiently and drive continuous improvement.

• Contribute to system testing (RIT/UAT) and proactively resolve recurring system issues (e.g., B2B, ASN), recommending improvements.

• Ensure operational processes meet compliance requirements and actively contribute to functional KPIs and strategic goals.

• Strengthen customer relationships and maintain strategic communication with FSO and customers to resolve complex issues and drive improvement.

• Independently manage MDG customer master setup and entitlement compliance across multiple sites.

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Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

## Qualifications

### Education:

Bachelor's Degree (Required)

### Skills

### Certifications:

### Languages:

### Years of Experience:

4 - 7 Years

### Work Experience:

## Additional Information

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### Shift:

Day (China)

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### Travel:

Yes, 10% of the Time

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### Relocation Eligible:

No

### Referral Payment Plan:

Employee Referral (Standard)

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.