- Location
- Hsinchu, Hsinchu City,TW, TW
- Type
- Full-time
- Department
- Sales
- Seniority
- Manager
- Education
- Bachelor
- Source
- Eightfold
Description
- Serve as a trusted advisor to in cross-functional programs representing the global customer contact center by providing data or process driven insights to achieve desired business outcomes.
- Own coordinating across global customer contact center internally to align program requirements, process alignment and program actions.
- Ensure time-sensitive project or program deliverables are consistently executed or ensuring clear decision are made.
- Own system testing for global contact center tools/process changes, including test planning, defect triage, and stabilization in partnership with IT.
- Lead compliance and control activities (monitoring, training, auditing, corrective actions) to protect global customer contact center operational readiness and KPI stability.
- Manage communications with key internal stakeholders to align priorities, prevent churn/escalations, and drive continuous improvement.
- Provide mentoring and capability building across teams/regions through coaching, playbooks, and best-practice transfer.
## Qualifications
### Education:
Bachelor's Degree
### Skills
### Certifications:
### Languages:
### Years of Experience:
7 - 10 Years
### Work Experience:
## Additional Information
###
### Shift:
Day (Taiwan)
###
### Travel:
Yes, 25% of the Time
###
### Relocation Eligible:
No
### Referral Payment Plan:
Employee Referral (Standard)
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Skills
Compliance