Referral Coordinator/Office Support (Full-Time)

Referral Coordinator/Office Support (Full-Time)

The Referral Coordinator/Office Support position is the initial point of contact for patients, families, physicians, discharge planners, and other individuals seeking information about access to Klamath Hospice and Palliative Care (KHPC). This position ensures the effective communication and coordination of services throughout the referral process, with the patient, family, and physician.

In addition to coordinating referrals, this position also provides basic office support.

Essential Job Duties:

• Acts as the initial point of contact for all new referrals or inquiries regarding KHPC services.
• Assumes complete responsibility for coordinating referrals from initial contact through admission to services.
• Exhibits commitment to high-quality, patient-centered, compliant care.
• Exhibits excellent communication with all KHPC customers - both internal and external.
• Exhibits confident and compassionate communication skills when conveying information/answering questions.
• Coordinates with other agencies involved in the patient's care to ensure that the continuum of care meets the patient's needs.

Requirements:

• Computer literacy in Microsoft Office programs; ability to obtain proficiency in electronic medical record (EMR) program.
• Ability to perform detailed work in a timely manner with accuracy and thoroughness.
• Excellent communication skills; must be professional and courteous.
• Previous hospice and customer service experience is preferred.
• Maintain the highest level of confidentiality with all information obtained regarding patients/families.
• Possess valid state driver's license and reliable automobile and be willing to operate personal car as necessitated by nature of job.
• Proof of current automobile insurance with minimum state financial responsibility limits.

This position offers an excellent benefits package including fully paid medical, dental, vision, short-term/long-term disability, life insurance, retirement plan, and paid time off.

Preferred applicant will be required to pass a background check and pre-employment drug screen, following a job offer.

Klamath Hospice and Palliative Care is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation, veteran status, or any other classification protected by law.

Preferred applicant will be required to pass a background check and pre-employment drug screen, following an offer of employment.