Customer Support Technician (Czech/Slovak)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Czech/Slovak speaking Customer Support Technician to support customers of gaming platform for their office in Budapest.

Position: Customer Support Representative 

Location: Budapest, Hungary 

Work model: on-site

Employment type: Full-time

Remuneration: Base salary + performance bonuses (after 3rd month of employment). 

DUTIES AND RESPONSIBILITIES:

• Handle incoming customer contacts and respond to product, service and pre- and post-sale enquiries

• Provide customer support and troubleshooting for gaming products, software and connectivity issues

• Resolve customer complaints by taking ownership of each case and ensuring appropriate follow-up

• Gather required information and accurately document customer interactions in internal systems

• Provide clear and easy-to-understand explanations of technical information and product features

• Ensure all customer interactions comply with quality standards, consumer safety regulations, GDPR and internal procedures

• Escalate potential product safety, regulatory and other important issues through defined channels

• Act as a brand advocate by delivering excellent customer service and promoting products, features, benefits and associated services where appropriate

• Log customer interactions and manage knowledge base information according to established procedures

• Participate in required training, calibration and quality sessions

• Share recurring customer issues, process gaps and improvement opportunities with Team Managers or Leads

• Meet defined performance, quality and behavioural targets.

REQUIREMENTS:

• Czech/Slovak language at B2/C1 level and English B2 level

• Secondary or higher education

• Strong interest and aptitude in consumer electronics and gaming technology

• Ability to understand and explain connectivity, tuning and technical product details in a simple and clear way

• Basic knowledge of consumer products, software and PC connectivity issues

• Previous experience in customer service, consumer care or a contact centre is preferred

• Excellent verbal and written communication skills

• Excellent knowledge of MS Office tools, including Word, Excel, PowerPoint, Access and Outlook

• Good computer literacy and ability to capture data accurately

• Strong customer orientation, empathy and problem-solving skills

• Ability to recognise sales opportunities and promote relevant products, features and services

• Ability to work effectively in a flexible and busy contact centre environment

• Comfortable working towards performance targets and having customer interactions monitored

• Professional, reliable and proactive approach

• Willingness to take personal initiative for technical and professional development

• Ability to safeguard sensitive and confidential company information.

BENEFITS: 

• Competitive salary and performance-based incentives and language bonus

• Comprehensive health, dental, and vision insurance

• Opportunities for professional growth and career development within a global technology leader

• Meal allowance

• Relocation support

• A collaborative and supportive team environment

• And many others!!!