Trainer

Dedicated Training Support

Location: Remote / DOL-NCC Support Environment

Position Summary Systems Integration, Inc. (SII) is seeking Dedicated Training Support personnel to design, develop, deliver, evaluate, and maintain training programs for DOL-NCC staff. This role supports new-hire training, refresher training, continuing education, training records, and training effectiveness analysis.

Key Responsibilities
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Design, develop, evaluate, and deliver training programs for all staff levels.
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Evaluate the applicability, accuracy, and quality of training programs.
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Complete needs assessments to identify future training requirements.
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Provide guidance to staff on continuing education and skill development.
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Design course manuals, support materials, tools, job aids, and system training resources.
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Schedule classes and perform administrative duties related to training delivery.
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Maintain training records and a training materials library/database.
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Maintain a database of subject matter experts where applicable.
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Conduct surveys of training and equipment needs.
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Conduct follow-up studies to determine training effectiveness.
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Prepare formal reports and correspondence related to training activities.

Qualifications
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Experience developing and delivering adult-learning, customer service, contact center, or systems training.
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Ability to create online, in-person, and computer-based training materials.
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Strong facilitation, writing, documentation, and communication skills.
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Ability to maintain organized training records and materials repositories.
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Must satisfy applicable background investigation requirements before supporting DOL-NCC work.
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Experience supporting Salesforce, Genesys, CRM, knowledge-base, or government contact center training.
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Experience creating assessments, simulations, job aids, and role-play exercises.