- Location
- Falls Church, Virginia, United States · published
- Type
- Full-time
- Department
- Operations
- Seniority
- Director
- Source
- Workable
Description
The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.
We are thrilled to announce the anticipated grand opening of The Reserve Falls Church in the early part of 2027. We have begun the search for a Director of Health and Wellness who will bring our wellness vision to life by building a best-in-class clinical team, establish strong systems and standards, and create an exceptional resident experience from the ground up.
This is not an immediate opening, however, we will begin conducting interviews with qualified applications.
Responsibilities:
- Responsibly manages and supervises all maintenance, housekeeping, laundry, and janitorial personnel including scheduling, assignment, direction, performance review (including input on pay adjustments), hiring and discipline consistent with Company policy.
- Implements and monitors programs to maximize revenue, control expense, and improve customer satisfaction.
- Manages all of the maintenance needs of assigned community to ensure the physical condition of the community and contribute to ESL’s annual business goals.
- Manages all customer service requests using the TELS work order system; including prioritization and delegation to assigned staff. Maintain company customer service standards. Follow through to ensure issue is resolved.
- Manages the apartment home turnover and preventative maintenance programs to maximize the value to the community. Assesses the value of damage to the apartment homes that is charged to departing resident.
- Assists in the development of the annual maintenance operating budget and manages department expenditures within approved budget.
- Purchases parts, chemicals, and paint according to our requirements for national account spending.
- Inspects grounds, buildings and apartment homes on a regular basis to ensure that all physical aspects of the community are fully functional at all times.
- Inspects and monitors community and apartment homes to ensure housekeeping, janitorial and laundry employees are meeting company standards.
- Implements, or directs the implementation, of all applicable ESL policies and procedures. Ensures compliance as needed.
- Negotiates with external maintenance vendors and suppliers as needed. Monitors and enforces contract terms via communication with the Executive Director.
- Ensures compliance with all federal, state and local laws, specifically Fair Housing regulations.
- May drive company vehicle from community (only if required by community).
- May perform other duties as needed and/or assigned.
- May perform other duties as assigned or requested.