Technical Sales Support Specialist (Car Wash)

Description

About the Role:

Kleen-Rite Corp., THE reliable supplier to the car wash industry, is seeking a customer-focused Technical Sales Support Specialist with strong mechanical aptitude and practical equipment troubleshooting experience to support our customers and internal teams.

In this role, you will help diagnose car wash equipment issues, identify the correct parts, and guide customers through practical solutions that keep their operations running efficiently. You will work closely with Sales, Customer Service, and Purchasing to provide technical guidance, product recommendations, and troubleshooting support.

Car wash industry experience is preferred but not required. Candidates with backgrounds in industrial maintenance, mechanical or electrical service, equipment repair, or similar technical work are encouraged to apply. Strong troubleshooting skills, a willingness to learn our equipment and products, and the ability to explain technical information clearly are essential to success.

This is an office-based role providing car wash and equipment troubleshooting support to customers by phone and email while working alongside our team and sharing technical knowledge with coworkers in person. You’ll put your hands-on knowledge and experience to work helping customers identify problems, understand their options, and keep their equipment running.

Work Location: This position will be based at one designated office. Our Pennsylvania headquarters is preferred, but our Texas or Missouri locations may also serve as the primary work location.

 

How You’ll Make a Difference:

Technical Support & Customer Solutions

• Support and guide customers and internal team members with technical questions related to car wash equipment, parts, systems, and operations
• Read and interpret schematics, parts breakdowns, wiring diagrams, manuals, and technical documents      
• Gather information, research potential causes, and guide customers through appropriate troubleshooting steps
• Recommend practical solutions, replacement parts, upgrades, or corrective actions based on customer needs
• Provide guidance on mechanical, electrical, plumbing, and controls-related issues within your knowledge and experience
• Help customers minimize equipment downtime through timely, accurate support and follow-through

Sales & Order Support  

• Work with Sales and Customer Service to answer technical questions and support customer needs
• Help identify the correct parts and verify compatibility with existing equipment
• Support quoting and order accuracy by verifying parts, configurations, and technical details
• Recommend products and equipment solutions that meet customer needs
• Support customer relationships and sales opportunities through helpful, informed recommendations

Internal Collaboration & Training

• Serve as an internal technical resource for Sales, Customer Service, and other departments
• Share product knowledge and provide technical training to internal team members as needed
• Help develop and maintain troubleshooting guides, technical reference materials, and product documentation
• Work with coworkers and vendors to research unfamiliar issues and identify solutions
• Stay current on Kleen-Rite products, vendor equipment, and relevant industry developments

Requirements

What You Need to Succeed:

• Hands-on experience in equipment troubleshooting, industrial maintenance, mechanical or electrical service, equipment repair, or a related technical field
• Strong mechanical aptitude and a practical, systematic approach to problem-solving
• Experience troubleshooting equipment involving components such as motors, pumps, sensors, relays, switches, plumbing, or controls
• Ability to read and interpret technical diagrams, manuals, and parts breakdowns
• Clear communication skills and the patience to guide customers and coworkers through technical questions
• Willingness to learn unfamiliar equipment, research issues, and ask questions when needed
• Strong organizational skills and the ability to manage multiple customer needs and follow through on outstanding issues
• Basic computer proficiency, including email, spreadsheets, web applications, and business systems
• Professionalism, reliable attendance, and a strong commitment to customer service and teamwork

 What Sets You Apart:

• 5+ years of relevant hands-on equipment service, maintenance, or troubleshooting experience
• Experience owning, operating, managing, servicing, or maintaining a car wash
• Familiarity with Kleen-Rite products, equipment, and part numbers
• Experience with PLCs, programming, or automated control systems
• Experience in parts sales, inside sales, service advising, or equipment technical support
• Experience training others or explaining technical processes

Why Join the Kleen-Rite Team?

• Family-Owned & Operated for Over 60 Years!
• Monday–Friday Schedule for Work-Life Balance
• Weekly Pay with Direct Deposit
• Employer-funded retirement contributions averaging 8%+ annually – no employee contribution required
• Comprehensive Benefits – Medical, Dental, Vision & More
• Employer-paid life insurance for added peace of mind
• Earn Bonuses by Achieving Company Goals 

Visit our website for more information about Kleen-Rite: www.kleenrite.com 

Kleen-Rite Corp. is an Equal Opportunity Employer.

Vision: We will be THE Reliable supplier to the car wash industry.

Mission: We service our customers with the best people, products, and pricing, to help them achieve success.

Values:

1. Reliable – you can count on us.

2. Integrity – always doing the right thing.

3. Dedication – committed to doing our best.

4. Family – we take care of each other.

5. Community – investing where we live.

6. Faith – God honoring company.

7. Profitability – success breeds success.