IT Support Lead

 

At Jonsson Workwear, technology is a critical enabler of our manufacturing capability. The systems and infrastructure that support our operations must be reliable, secure and aligned to the demands of a high-performing production environment.

To support the continued growth of our eSwatini facility, we’re looking for an experienced IT Support Lead to join our Technology Team. This role will take ownership of the on-site IT environment, ensuring that infrastructure, systems and support processes enable efficient, uninterrupted operations. If you have strong technical depth and the ability to lead within a complex environment, this is an opportunity to make a meaningful impact.

As the on-site IT lead, your expertise will be central to maintaining stable, secure and high-performing systems while guiding a team of technicians. Your work will directly support production efficiency and ensure that technology continues to enable seamless operations across the facility.

This role goes beyond day-to-day support. Your ability to lead a team, manage vendors, and implement effective IT solutions within a manufacturing environment will be key. By bridging technical capability with operational needs, you’ll ensure that systems and infrastructure continue to support performance, scalability and long-term growth.

The IT Support Lead that supports our business will be required to:

• Lead and mentor a team of IT support technicians, ensuring consistent delivery and ongoing development.
• Allocate work, monitor performance and maintain alignment to IT standards, procedures and service expectations.
• Oversee the installation, configuration and maintenance of network infrastructure, servers, end-user devices, and access and surveillance systems.
• Ensure system uptime, performance and security across all supported environments.
• Work closely with manufacturing and operational teams to understand requirements and implement solutions that support production workflows.
• Support the integration of manufacturing and operational systems, including MES, WMS and connected technologies.
• Maintain accurate system documentation and ensure compliance with IT policies, data protection requirements and audit standards.
• Coordinate with IT and systems vendors, managing support activities, tracking issues and ensuring adherence to standards and site requirements.
• Support the introduction of new or enhanced systems into production environments.
• Apply strong problem-solving and decision-making in a fast-paced environment with multiple priorities.