- Location
- Turin, Piedmont,IT, IT
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Lead
- Experience
- 3+ years
- Education
- High School
- Closing date
- 2 weeks ago
- Source
- Eightfold
Description
High School Diploma or equivalent. 3+ years of experience in IT, Engineering Support, or related area. 2+ years of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging). Frequently transports between offices, buildings, and campuses up to 2 miles. Frequently transports and installs equipment up to 40 lbs. What you bring 3-5 years of experience in IT support roles in diagnosing and resolving hardware, software, and network issues BS/MS in Computer Science or other technical-related fields Experience in leading an IT Support team, distributing and reviewing work assignment, planning Knowledge of Windows, macOS, and Linux systems, including installation, configuration, and troubleshooting Proficiency with ticketing/service desk software (JIRA) Familiarity with cloud services (Microsoft 365, Google Workspace, Google Compute Cloud) Familiarity with network setup for office e.g. Wi-fi Access Points and similar Understanding of IT security principles, cybersecurity best practices, antivirus, endpoint management and threat prevention Ability to speak and write in English
