Customer Experience Specialist

Celerity Fiber S.A.S (Colombia Office) is seeking a highly motivated and customer-centric individual to join our team in Cali as a Customer Experience Specialist. As a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth. If you are passionate about delivering outstanding service, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply.

Responsibilities:

• Record and process confidential customer information, including payments and account creation.
• Handle assigned calls and provide support for service operations.
• Respond promptly to customer inquiries and proactively resolve complaints.
• Demonstrate in-depth product knowledge to offer effective customer support.
• Process orders, forms, requests, and maintain accurate records of customer interactions.
• Contact potential customers via phone and email, utilizing CRM tools for follow-ups.
• Conduct Cross-Selling and Up-Selling to maximize sales opportunities.
• Report weekly on sales goals, objectives, and achievements.
• Attend training sessions to stay updated on new products and service offerings.
• Proactively inform customers about new products, services, and company policies.

Requirements:

• Previous experience in customer service and/or sales roles is preferred.
• Advanced English Level  B2 o C1
• Empathetic and customer-focused mindset.
• Detail-oriented with excellent organizational skills.
• Proficiency in using CRM systems and other relevant software.
• Willingness to adapt to a fast-paced and dynamic work environment.

About us:
Headquartered in Miami, Florida, Celerity Fiber is a private cable operator and Internet Service provider of broadband and telecommunications services, founded on the pillars of relentless customer service and revolutionary Fiber internet service with best-in-class practices.