- Salary
- $19+/hr
- Location
- Salt Lake City, Utah
- Workplace
- Onsite
- Type
- Full-time
- Experience
- 20+ years
- Source
- BetterTeam
Description
Customer Experience Specialist | Rideshare Rental Program
Help Keep Drivers Moving
Join the Hertz team as a Customer Experience Specialist, supporting drivers who rent vehicles to earn with platforms such as Uber and Lyft. From customer service and sales to preparing vehicles for the road, you’ll play a key role in keeping our customers moving.
What You'll Get
- Hourly rate: $17/hour
- Bonus: Eligible, Up to $2400 annually
- Medical, Dental & Vision.
- 401(k) Employer Match.
- Paid Parental Leave.
- Education Reimbursement.
- Employee Assistance Program.
- Voluntary Benefits.
- Employee Discounts.
What You'll Do
- Deliver an Exceptional Customer Experience
- Welcome customers and help create a fast, easy, and positive rental experience.
- Assist with reservations, rental transactions, extensions, billing questions, roadside assistance inquiries, and other rental needs.
- Clearly explain the Hertz rideshare rental program, requirements, policies, and procedures.
- Answer customer questions in person and by phone while providing friendly, solutions-focused service.
- Help resolve post-rental questions and concerns professionally and efficiently.
- Drive Sales & Business
- Identify opportunities to turn customer inquiries into rental business.
- Recommend solutions based on each customer's needs.
- Confidently respond to questions and overcome customer objections.
- Help maximize revenue while creating a customer experience that encourages repeat business.
- Keep Vehicles Customer-Ready
- This is a hands-on role. You'll also help make sure our vehicles are ready for the next driver.
- Inspect vehicles and identify visible damage.
- Clean and prepare vehicle interiors and exteriors as needed.
- Vacuum interiors and clean windows, trunks, and door areas.
- Refuel vehicles and check fluid levels.
- Help maintain a safe, organized, and efficient rental operation.
What We're Looking For
We're looking for someone who brings energy, accountability, and a genuine desire to help customers.
You'll be a great fit if you:
- Are at least 20 years old.
- Have a valid driver's license.
- Have previous customer service experience.
- Communicate clearly and professionally with customers and teammates.
- Are comfortable using computers and learning new systems.
- Have strong organizational and time-management skills.
- Pay attention to details and take pride in doing things right.
- Demonstrate ownership, initiative, and accountability.
- Enjoy working as part of a team in a fast-paced environment.
- Are comfortable assisting with sales and customer objections.
- Can work a flexible schedule, including weekends and holidays, with overtime as business needs require.
- Can communicate clearly and proficiently in English. Candidates who speak additional languages are encouraged to apply.
What Makes This Role Different
This is a hands-on role where you’ll balance customer service, sales, rental operations, and vehicle readiness. We’re looking for a team player who takes ownership and is ready to jump in and keep customers moving!
Skills
Customer Service