Client Service Analyst

We are looking for a proactive and analytical Client Service Analyst to support delivery of healthcare data, insights and client engagement activities. This role will be responsible for ensuring high quality data reporting, responding to client queries, supporting analysis and contributing to strong long term client relationships. This position requires strong attention to detail, communication skills and the ability to translate data into business insights.

Responsibilities:

Client Management

• Act as day to day contact for all clients

• Responsible for drafting and sending out all client deliverables communications (e.g. NSA update, ad-hoc reports, CS update, flash report etc) in a timely manner

• Maintain all clients’ subscriptions and data platform accesses

• Respond and support in client queries, maintain logs and ensure follow through. Monitor and update CSM regularly

• Support client meetings, presentation and training sessions

• Build strong working relationship to ensure high client satisfaction

• Support in data platform training and report readouts

Data Delivery and Quality Assurance

• Responsible for all syndicated and adhoc client deliverables

• Ensure timely and accurate delivery of contracted reports and datasets

• Perform data validation and quality control checks prior to release

• Investigate and resolve data discrepancies with stakeholders

• Maintain documentation of delivery processes and client requirements

Analysis & Insights

• Conduct basic to intermediate data analysis to support client business questions

• Prepare charts, dashboards and summaries for client presentation

• Support ad-hoc analysis requests from commercial or services team

• Translate data findings into clear business implications

Internal Coordination

• Work closely with production or offshore or tech teams to manage deliverables or new offerings

• Track project timelines and follow up on outstanding actions

• Escalate risks or delays appropriately

• Support AMs in building effective business relationships with clients

• Support internal stakeholders on information/ data needs relating to Singapore/Malaysia

Commercial Support

• Identify opportunities to enhance client value and offering usage

• Support AM in preparing renewals, adhoc projects or upsell discussions

• Contribute ideas to improve service efficiency and client experience 

Requirements

• Bachelor's degree in Business, Life Sciences, Statistics, Data Analytics or related field

• 2-3 years experience in client servicing, data analytics, healthcare or research industry preferred

• Strong Microsoft Excel skills. Experience with BI tools.

• Ability to interpret large datasets and present insights

• Knowledge of database principles would be advantageous

• Team player with proactive mindset

• Critical thinking and problem-solving skills. meticulous, detailed oriented

• Strong interpersonal skills to communicate with both internal and external stakeholders

• Ability to manage multiple priorities in a fast paced environment

• Client presentation or training experience

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.