Contact Center Agent

Description

Join the Team at PedIM Healthcare!

Delivering exceptional care, together.

Who We Are

PedIM Healthcare is the first private medical office of its kind in Citrus County – offering top-quality care for children, adults, and seniors all under one roof. We provide pediatrics, adult internal medicine, family practice, geriatrics, women’s care, medical weight-loss, sleep-medicine services and more.

Our dedicated, community-focused team is committed to excellence, pride in service, and making a real difference for patients and families across Citrus County.

Why Work With Us?

• A broad, multi-discipline practice where you can grow: pediatrics, internal medicine, weight-loss & sleep medicine specialties.
• A values-driven environment: we listen, we help, we understand—and we care.
• Community-oriented and recognized: voted “best of the best” in the region.
• Opportunity to make a meaningful impact by supporting patients over their full life span—from children to seniors.
• A workplace committed to employee development and delivering holistic care.

Benefits Available To You:

Joining our team means more than just a job—it means access to benefits designed to support your health, well-being, and work-life balance.

• Health coverage + Sick-N-Well membership
• Health Savings Account (HSA)
• Life insurance
• Paid time off
• 401(k) plan + 4% company match
• Relax Scofa membership
• Employee Assistance Program (EAP)
• Employee Recognition Program
• And more!
   

The Role

We are seeking dedicated Call Center Agents to join our Patient Contact Center team in Crystal River. Our Agents play a vital role in delivering outstanding support by assisting callers with inquiries related to our services and products. 

This role utilizes approved communication scripts to handle both inbound and outbound calls with professionalism and care, addressing patient registration, appointment scheduling, and general customer questions. We uphold company policies to ensure a consistently high standard of customer service throughout every interaction.

What You'll Do:

• Provide exceptional customer service to promote patient satisfaction and build strong, trusting relationships.
• Remain knowledgeable about current company policies, procedures, and applicable healthcare regulations to ensure accurate information is shared.
• Demonstrate consistent professionalism, empathy, and clear communication in all patient and team interactions.
• Answer inbound calls promptly with a warm, professional greeting; assist with patient inquiries (excluding medical advice), and route calls appropriately.
• Accurately register patients over the phone, ensuring complete and correct documentation for electronic medical records.
• Schedule in-person appointments efficiently based on patient needs and provider availability.
• Maintain consistent phone availability during scheduled work hours, ensuring all calls are answered and no patient inquiries are left unattended.
• Support the team by performing additional duties and responsibilities as assigned by leadership.  

Requirements

 Qualities That Make You A Great Fit: 

• High school diploma or equivalent; additional education or healthcare training preferred.
• Demonstrated excellence in customer service with a patient-focused approach. 
• Knowledge of company policies, procedures, and relevant healthcare regulations (e.g., HIPAA).
• Proficiency in basic computer applications, including data entry and scheduling software.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Consistently professional phone demeanor and effective call-handling techniques.
• Ability to build and maintain positive relationships with patients, providers, and internal staff.
• Strong organizational skills with the ability to manage time effectively and prioritize multiple tasks.
• Proven problem-solving abilities and keen attention to detail.
• Capable of working efficiently in a fast-paced, high-volume call environment while maintaining quality and productivity standards.

Work Environment

This is a fast-paced call center setting with frequent phone interactions, shared workspaces, and prolonged periods of sitting or standing. 

This is a Full Time opportunity, approximately 40 hours per week, offering an hourly compensation starting at $15.00-$16.00 depending on experience.

All employment offers at PedIM Healthcare are contingent upon the successful completion of applicable background checks, verification of credentials, and compliance with health and safety requirements.

If you’re a motivated individual with a commitment to outstanding customer service, apply now to join our dynamic team! 

Compliance & Equal Opportunity Notice

PedIM Healthcare is proud to be an Equal Opportunity Employer and is fully committed to compliance with all federal, state, and local employment laws. We believe every team member deserves a workplace built on respect, fairness, and opportunity.

We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law.

In alignment with the Americans with Disabilities Act (ADA), PedIM Healthcare provides reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and participation in all aspects of our hiring and employment processes.

Employment at PedIM Healthcare is offered on an at-will basis and is contingent upon the successful completion of all required background checks, credential verifications, and health or safety screenings consistent with healthcare regulatory standards. Certain roles may also require proof of immunizations or other health compliance documentation.

We are dedicated to fostering a diverse, inclusive environment where every employee feels valued, supported, and empowered to contribute to our mission of delivering exceptional, compassionate care to our community.

EOE

PM20