- Location
- Bridgeton, NJ
- Department
- Customer Service
- Source
- Paylocity
Description
Description
Reporting/Department Head: Contact Center Manager
*FLSA Status – Non-Exempt
*EEO Category – Service Worker
Our Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve.
Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.
MAJOR FUNCTION: Answers incoming calls for the whole organization.
ESSENTIAL RESPONSIBILITES:
- Perform with the best customer service, phone etiquette
- Following company communication script
- Updating demographics at every point of contact
- Schedule appointments for all providers using appropriate guidelines
- Transfers calls to appropriate department if needed
- Task message to triage nurse if necessary
- Task medication refills to nurse
- Task referral issues to Referral Coordinator
- Verify Insurance coverage patient has
- Schedule appointment with Financial Counselor if needed
- Respond to on-line medication refills (inbox)
- Activate 911 if needed for the caller
OTHER JOB DUTIES:
- Ability to sit for long periods of time
- Other duties as assigned by department head
CompleteCare offers full-time and part-time employees a variety of generous benefits, including but not limited to:
- Comprehensive medical, dental, and vision insurance
- Paid time off (vacation, sick leave, and holidays)
- 401(k) retirement plan with employer matching
- Incentive program
- Life and disability insurance
- Continuing education and professional development opportunities
- Flexible Spending Accounts (FSA)
- Tuition reimbursement
- Reimbursement for licensure and certifications
- Reimbursement for CPR
- Discounted services
- Employee recognition programs
- Health Reimbursement Arrangement (HRA) via Ameriflex (covers most out-of-pocket expenses)
- Pension plan
- Cancer insurance policies
- Employee-paid life insurance — 2x annual salary, up to $150K (CCHN-paid benefit)
- AAA membership (discounted rates)
- BJ’s Wholesale Club membership (discounted rates)
- Direct deposit
- Childcare reimbursement program
- Intersite travel reimbursement
The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.
EOE
Requirements
QUALIFICATIONS:
- HS Diploma or equivalent
- Medical background a plus
- Computer Skills
- Medical Terminology
- Ability to communicate well
- Spanish speaking preferred
The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.