Member Experience Specialist
Blackdragoncap
·May 22, 2026
- Salary
- $15 – $16/hr
- Location
- Wellington, Florida
- Type
- Part-time
- Experience
- 1+ years
- Source
- BetterTeam
Description
Location: West Palm Beach, FL.
Employment Type: Part-Time.
Compensation: $15/hr. + Commission.
Position Overview:
Dragons Elite Athletics is seeking a dynamic and knowledgeable Member Experience Specialist to serve as the face and voice of our membership experience. This role is ideal for someone who thrives in a high-energy athletic environment and is passionate about fitness, customer engagement, and sales.
The Member Experience Specialist will be the in-house expert on all membership models, programs, and service offerings, while delivering exceptional member experiences and supporting key administrative functions. This individual plays a critical role in driving revenue growth, member satisfaction, and community engagement.
Key Responsibilities:
Membership Expertise & Sales:
- Serve as the primary expert on all membership models, packages, pricing, and promotions.
- Educate prospective and current members on program offerings and recommend best-fit solutions.
- Drive new membership sales and upgrades through tours, consultations, and follow-ups.
- Meet or exceed monthly KPI targets.
Member Experience:
- Deliver a welcoming, high-touch experience for all members and guests.
- Build strong relationships to enhance retention and community engagement.
- Proactively address member questions, concerns, and feedback.
- Support onboarding of new members to ensure a seamless start.
Brand Representation:
- Act as a positive, professional representative of Dragons Elite Athletics both in-person and online.
- Promote events, programs, and special offers.
- Assist with community outreach and partnership initiatives.
Administrative Support:
- Manage membership accounts, billing inquiries, and CRM updates.
- Track sales performance and maintain accurate records.
- Assist with scheduling and general front-desk operations.
- Ensure all processes align with company policies and standards.
Qualifications:
- 1–3+ years of experience in sales, customer service, or fitness/wellness environments.
- Strong communication and interpersonal skills.
- Proven ability to meet or exceed sales goals.
- Highly organized with attention to detail.
- Comfortable with CRM systems and basic administrative tools.
- Passion for fitness, athletics, and community building.
Preferred Qualifications:
- Experience in a gym, athletic training facility, or membership-based business.
- Background in youth athletics or performance training programs.
- Social media or marketing experience is a plus.
Key Competencies:
- Sales-driven mindset with a customer-first approach.
- Energetic, outgoing, and professional demeanor.
- Problem-solving and adaptability.
- Strong team collaboration skills.
Compensation & Benefits:
- Competitive base pay + commission/bonus structure.
- Complimentary membership.
- Opportunities for growth and advancement.
- Ongoing training and development.
Why Join Dragons Elite Athletics?
At Dragons Elite Athletics, we are committed to developing athletes and building a strong, supportive community. As a Brand Ambassador, you will play a vital role in shaping the member journey while contributing to the growth and success of our brand.
Skills
Customer Service