- Location
- Santo Domingo, Distrito Nacional
- Type
- Full-time
- Closing date
- Today
- Source
- ApplyToJob
Description
Position Summary:
We are looking for a bilingual Member Experience Specialist to join our team of 150+ purpose-driven professionals. Reporting to the Member Experience Support Manager, you will support prospective and current members using our CARE philosophy (Connected, Attentive, Responsible, and Enthusiastic) to deliver exceptional, non-transactional service.
Fixed Salary: RD$ 43,000
Key Responsibilities
- Deliver high-touch, empathetic customer service to members across live chat, WhatsApp, phone, text, and email.
- Embody the CARE philosophy in all customer interactions, ensuring responses are attentive, responsible, and enthusiastic.
- Diagnose member needs quickly and provide accurate, valid, and comprehensive information using designated internal tools and systems.
- Maintain a proactive, solution-oriented approach to resolving complex inquiries and handling situations with patience and composure.
Qualifications
- Experience: 1-5 years of BPO experience.
- Languages: Fully bilingual in English and Spanish (written and verbal).
- Technical Skills: CRM experience (HubSpot preferred).
- Attributes: High emotional intelligence, strong problem-solving skills, and comfort with a fast-paced environment.
Skills
HubSpotCustomer Service
Languages
Spanish