IT Support Specialist

Description

At Bestway USA, our passions and innovations come to life thanks to the people who work here. We value diversity and believe that different backgrounds, ideas, and perspectives help us spread happiness and create a culture of positivity. We embrace flexibility and many of our positions offer a hybrid work-from-home schedule. Bestway USA was selected as one of the top companies to work for in Arizona for 5 consecutive years, most recently in 2025! We generously start all employees with at least 20 days of paid time off annually and at least 14 paid holidays. We are a hard-working, casual, dog-friendly company (yes, your polite and playful pup is always welcome at our office!). We invest in our employees' - and their families - health; we believe this is part of your total compensation, so we strive to keep employee costs low and contribute thousands each year to every plan's premium. Our Core Values of Respect, Recognition, Accountability, Leadership, and Communication guide our decision making, how we engage with others, and how we lead our teams.

The IT Support Specialist will provide crucial support for resolving intermediate technical issues, ensuring smooth operations, and user satisfaction. This role will handle day-to-day support tickets, help administer our Microsoft 365 environment, work with virtualized Windows and Linux servers, and keep networks and systems running smoothly.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide tier 1 and tier 2 support to end users across multiple companies - hardware, software, accounts, printers, peripherals, install, deploy, MDM, and troubleshoot

• Help implement, manage, and support our Microsoft 365 environment (user provisioning, licensing, Teams, SharePoint, Exchange Online, Intune basics)
• Work with virtual machines across both Windows Server and Linux - spin up, maintain, troubleshoot, and patch
• Troubleshoot Windows, macOS workstation and server-level
• Set up new hire workstations, manage asset inventory, and handle offboarding
• Assist with basic network troubleshooting - Wi-Fi, VPN, switches, DNS, DHCP
• Document solutions and build out our internal knowledge base
• Use AI tools (ChatGPT, Claude, Copilot, etc.) as part of your daily problem-solving toolkit
• Escalate complex issues appropriately - with a clear write-up of what you've already tried
• Other duties as assigned

Requirements

Competencies:

• Strong interpersonal communication skills, both written and verbal
• Ability to proactively problem-solve
• Capability to manage multiple tasks and meet deadlines
• Detail-oriented with a sense of urgency
• Ability to adapt to new processes and procedures quickly
• Results-driven, positive team player
• Proficiency with Windows and Mac operating systems, common office applications, and network connectivity issues

Required Education and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• 1–4 years of IT support experience (help desk, MSP, or internal IT)
• Familiarity with Linux operating systems 
• Experience managing the Microsoft 365 Admin Center
• Experience working with virtual machines on both Windos Server and Linux (Hyper-V, VMware, Proxmox, VirtualBox)
• Experience supporting business printers is a plus
• Experience with active directory, remote desktop tools, and IT service management systems is a plus
• Relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are a plus

Bestway (USA) Inc. is proud to be an Equal Opportunity Employer. All employment decisions at Bestway will be based on merit, qualifications, and abilities. We do not discriminate upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.