Assistant Operations Manager

Description

About Trademark Property Company

Trademark Property Company, based in Fort Worth, Texas, is a full-service real estate firm specializing in the development, investment, and management of mixed-use, retail, multifamily, and office properties. 

We are not just about square footage or leasing rates. We are in the business of placemaking and turning ordinary spaces into community hubs—places where people want to be, connect, and experience something special.

Our business is focused on adding value to assets, but our passion is adding value to communities. We do not just manage properties; we curate experiences. If you want a career that is as dynamic and vibrant as the places we create, you are looking in the right place.

We aim for our culture to truly reflect our purpose and guiding principles. Our Purpose is to be extraordinary stewards, enhance communities, and enrich lives.

Our guiding principles:

• Have Vision
• Engage People
• Make a Difference
• Create Value
• Build Partnerships

Are You…

• Passionate: You take ownership of the property experience and care deeply about keeping a premier outdoor retail and mixed-use destination operating safely, efficiently, and at a high standard.
• A Partner: You collaborate easily with the Director of Operations, property management, tenants, security, maintenance, vendors, contractors, and public-safety agencies.
• Growth-Minded: You look for practical ways to improve workflows, strengthen preventive maintenance, enhance safety, support sustainability, control expenses, and protect long-term property value.

The Opportunity

We are seeking a proactive, hands-on Assistant Operations Manager to support the comprehensive day-to-day operations, maintenance, safety, security, and physical condition of Market Street – The Woodlands. In this role, you will serve as a visible member of the property management team and as Market Street’s primary day-to-day liaison for the contracted security program. You will help coordinate maintenance and vendor services, respond to tenant operational needs, support events, strengthen emergency preparedness, and ensure the property remains safe, clean, accessible, functional, and welcoming.

The ideal candidate is organized, service-minded, technically curious, and comfortable working in a fast-paced outdoor retail and mixed-use environment where priorities can change throughout the day. This position provides a strong growth path for an operations professional seeking broader responsibility in commercial real estate and property management.

What You’ll Do

1. Operational Excellence & Property Maintenance

• Assist the Director of Operations with the daily operation, maintenance, safety, accessibility, and appearance of the property.
• Conduct regular inspections of common areas, buildings, parking areas, garages, sidewalks, landscaping, lighting, signage, restrooms, mechanical areas, rooftops, loading areas, and other property amenities.
• Identify maintenance, safety, cleanliness, accessibility, and appearance concerns; establish interim controls when needed; and coordinate timely corrective action.
• Monitor work orders through completion, coordinate repairs and service calls, and verify that completed work meets property standards.
• Help identify opportunities to improve workflows, reduce energy consumption, control operating costs, and protect long-term property value.
• Maintain accurate inventories and service records for operational equipment, keys, access devices, traffic-control equipment, tools, and emergency supplies.

2. Security, Safety & Emergency Management

• Serve as Market Street’s primary day-to-day management liaison for the contracted security program.
• Provide property-level operational direction to the contract security manager in accordance with approved post orders, policies, and the security services agreement.
• Review daily activity reports, incident reports, patrol records, inspections, and related documentation for accuracy, completeness, timely notification, and appropriate follow-up.
• Coordinate follow-up involving theft, suspicious activity, disturbances, vehicle incidents, property damage, missing persons, trespassing, tenant concerns, and guest complaints.
• Coordinate authorized camera review, evidence preservation, access-control review, incident documentation, and law-enforcement assistance while protecting confidential information.
• Support emergency response and recovery involving severe weather, fire and life safety, power or utility failures, evacuations, shelter-in-place events, active threats, property damage, and other emergencies.
• Coordinate drills, tabletop exercises, after-action reviews, and corrective-action tracking to strengthen emergency preparedness and business continuity.
• Maintain strong working relationships with law enforcement, fire departments, emergency medical services, and other public-safety agencies.

3. Tenant Experience & Construction Coordination

• Serve as an operational resource for tenants and respond to maintenance, security, access, delivery, parking, construction, and other property-related concerns.
• Provide timely acknowledgment, status updates, and documented follow-through on tenant requests.
• Assist with tenant move-ins, move-outs, store openings, closures, deliveries, inspections, and other operational activities.
• Coordinate contractor access, staging, deliveries, shutdowns, temporary closures, loading access, and other construction logistics.
• Help ensure construction areas remain secure and that common areas, emergency routes, and accessible paths remain clean and usable.

4. Events, Parking & Property Programming

• Partner with Marketing and property management to plan and support the operational needs of events, activations, holiday programs, and community activities.
• Coordinate event setup and breakdown, vendor access, facilities support, security coverage, emergency access, traffic control, barricades, electrical needs, and other operational requirements.
• Develop or review operating and security plans for major events, high-traffic periods, holidays, and activities presenting elevated operational risk.
• Oversee day-to-day implementation of property parking rules, including garages, surface lots, employee parking, loading zones, reserved parking, valet operations, and traffic circulation.
• Coordinate parking and traffic plans for special events, holidays, construction, tenant openings, and other high-volume conditions.
• Work with security, parking vendors, towing companies, valet operators, tenants, and law enforcement to maintain safe vehicle and pedestrian movement.

5. Compliance, Risk Management & Decision-Making

• Help maintain compliance with applicable fire, life-safety, accessibility, environmental, health, building, workplace-safety, and company requirements.
• Assist with property risk assessments, insurance inspections, claims documentation, evidence retention, and records involving property damage or personal injury.
• Analyze incidents and operational data by category, location, time, cause, and outcome to identify trends and recommend corrective measures.
• Take reasonable immediate action to protect people and property, including initiating emergency service calls, temporary controls, barricades, access restrictions, or closures when conditions warrant.
• Promptly escalate significant safety, security, financial, legal, tenant, operational, or reputational concerns to the Director of Operations and designated leadership.
• Safeguard confidential security information, camera footage, access data, incident records, tenant information, and other sensitive materials.

6. Emergency & After-Hours Responsibilities

• Participate in an on-call or after-hours rotation and respond to urgent property matters and emergencies as required.
• Be available to support severe-weather response, major events, holidays, construction shutdowns, emergencies, and other high-traffic or high-impact periods.
• Document emergency actions, notifications, property damage, vendors used, temporary controls, recovery activities, and associated costs.

Requirements

What You Bring to the Table

Education & Experience

• Three or more years of progressively responsible experience in property operations, facilities management, security management, commercial property management, hospitality, construction, or a related field is preferred.
• Experience in a shopping center, lifestyle center, mixed-use development, hospitality environment, or other high-traffic commercial property is strongly preferred.
• Experience overseeing or coordinating contracted security, maintenance, janitorial, parking, landscaping, construction, or other third-party service providers is preferred.
• Experience developing procedures, conducting training, reviewing incident documentation, managing work orders, or monitoring vendor compliance is preferred.

Technical Knowledge & Skills

• Working knowledge of commercial building maintenance, property operations, security operations and emergency preparedness.
• General understanding of HVAC, electrical, plumbing, building automation, and other commercial property systems and services.
• Strong organizational and project-management skills with the ability to manage multiple priorities and follow assignments through completion.
• Strong written and verbal communication skills and a service-oriented approach to working with tenants, guests, employees, contractors, and public-safety agencies.
• Ability to exercise discretion, protect confidential information, recognize operational risk, and make sound decisions during routine and emergency conditions.
• Valid driver’s license and acceptable driving record required when operating a company or property vehicle.

Physical Demands & Scheduling Requirements

• Ability to stand, walk, and inspect the property for extended periods, including working outdoors in varying weather conditions.
• Ability to climb stairs and ladders and to bend, stoop, kneel, and access mechanical, rooftop, parking, loading, and back-of-house areas.
• Ability to occasionally lift, carry, push, or move up to 40 pounds, with or without reasonable accommodation.
• Ability to communicate by telephone, email, and two-way radio during normal and emergency operations.
• Availability for occasional evenings, weekends, holidays, after-hours emergencies, major events, and severe-weather response based on property needs.

Personal Attributes

• Proactive, accountable, and solution-oriented.
• Strong sense of urgency and follow-through.
• Excellent attention to detail.
• Tenant- and guest-service focused.
• Clear, professional communicator.
• Able to prioritize effectively in a fast-paced environment.
• Collaborative and respectful of reporting and contractor relationships.
• Calm and effective during emergencies and unexpected events.
• Sound judgment, discretion, integrity, and problem-solving ability.
• Committed to high standards for property appearance, safety, security, and operations.

Oh, You Want the Perks?

• We offer a competitive compensation and benefits package designed to support your health, financial security, and work-life balance.
• Medical, Dental & Vision: Coverage through United Healthcare.
• Disability & Life Insurance: Employer-paid short-term and long-term disability and life and AD&D insurance.
• 401(k): Company match of 50% on the first 5% of employee contributions.
• Paid Time Off: 15 days of PTO accrued beginning with the first full pay period.
• Paid Holidays: 10 paid holidays per year, plus a paid birthday holiday and two paid volunteer days.
• Additional Company-Paid Benefits: Access to HealthJoy for telehealth and advocacy services and Rocket Lawyer for legal services.

Does this sound like a place you would want to work? If so, we invite you to apply!

General Employment Provisions

Trademark Property Company and Market Street are committed to equal employment opportunity and will consider reasonable accommodations for qualified individuals in accordance with applicable law. This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may be modified based on property needs, and the employee may be assigned other duties consistent with the position. This description does not create an employment contract.