Supervisor, Support Services.

Position Profile

Humber River Health. Lighting New Ways In Healthcare.

 

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.    

 

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

 

Employment Status: Permanent Full Time

Duration: September 2027

Location: Humber River Health, Wilson

Hours of work: Monday to Friday, on-call & weekends as required

Employee Group: Non-Union

Reporting Relationship: Manager, Support Services

Salary Range: $38.762-48.483

 

Position Objective:

 

The Supervisor, Support Services is responsible for aspects of Support Services that may include Housekeeping, Scheduling, Portering, or Laundry and Linen across the hospital. This includes ensuring compliance with safety standards, managing financial and human resources, executing operational plans, and maintaining high standards of cleanliness, sanitation, and service delivery.

 

Responsibilities:

• Strengthening teamwork and coordination between the Support Services team, Command Centre staff, and inpatient units throughout the hospital as they relate to patient placement, bed prioritization, and throughput
• In collaboration with the Manager, the Supervisor interviews, hires, schedules, assigns work to and evaluates the work performance of employees
• Provide leadership and day-to-day supervision of the scheduling team, including performing hands-on scheduling duties as required to maintain adequate staffing coverage and operational continuity
• Assist in the development, coordination, and maintenance of master schedules to support departmental staffing needs
• Performing job duties in accordance with mission, vision and values of Humber River Health
• Train, coach, and manage the performance of scheduling staff, including conducting performance evaluations and supporting their ongoing development
• Support the Manager with program-wide initiatives pertaining to quality and standards, and the ongoing competency of Support Services staff
• Support with investigations related to union grievances by providing relevant documentation, information, and analysis as requested
• Provide supervision and direction in the 7/24/365 delivery availability and continuous improvement of services that provide patient centered care
• Analyze and resolve issues in the delivery of patient care in collaboration with other departments (e.g. staffing, redeployment, closures, isolation, infection control, inter-unit issues, etc.); escalate critical incidents (e.g. harm or death of staff, patients, patient families) to the Manager for resolution
• Supervise and direct fiscal and human resources required for departmental and program operations

Qualifications

• Diploma or undergraduate degree in Health Administration, Environmental Services, or related field is required
• 3 years experience in a healthcare environmental services leadership role
• Certification in Healthcare Environmental Services (e.g., CHESP) is preferred
• Strong knowledge of infection prevention/control standards
• Proven leadership in unionized environments
• Budgeting and resource planning experience
• Familiarity with quality improvement processes and tools

Why choose Humber River Health?

 

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

 

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

 

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

 

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.