Supervisor, Scheduling & Support Services

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

**This is a full-time, 1st shift role working Monday through Friday, averaging hours between/around 8a-4:30p CST.

Job Summary
Provides day to day administration of the support staff. Responsible for maintaining an environment conducive to peak performance in all areas of operation and serves as an active member of the leadership team to support the overall operations.

Essential Functions

• Coordinates day to day support staff operations within the MACC Fund Center Outpatient department.
• Oversees staff orientation process and supports educational activities. Collaborates with other members of the MACC Fund leadership team regarding staff development needs, including identifying and prioritizing formal education needs across the service line. Promotes staff development and growth.
• Contributes to performance of long-range objectives for the service line including but not limited to financial goals, operations improvement, quality improvement, resource utilization and clinical practice enhancements.
• Keeps MACC Fund Outpatient Manager informed of unusual patient or employee situations, patient safety events, changes in staffing requirements, recognition or corrective actions with appropriate documentation, or operational problems within the department.
• Proactively trends system issues, identifies solutions and works with unit leadership team to continually improve systems.
• Develops strategies to promote patient experience within the Ambulatory support staff team. Fosters an environment conducive to positive patient/family interactions and assures that service standards are met or exceeded. Independently acts as a patient care advocate by investigating and resolving concerns raised by staff, patient or family members. Uses rounding strategies for staff and families to create a link between staff engagement and patient experience. Uses family feedback for patient experience improvement efforts.
• Ensures effective communication of information between enterprise and service line leadership and clinic staff. Coordinates in partnership with leadership team regular staff meetings, prepares agenda and submits minutes.
• Participates in and/or leads projects as assigned and achieves defined deliverables. Assists with implementing and organizing project tasks.
• Performs all essential functions of the front desk staff as needed. Provides resource support to staff related to department responsibilities and operations as well as computer systems and procedures.
• Collaborates with staff on the development and modification of clinic schedules in order to meet patient needs across MACC Fund clinic, day hospital, and infusion areas.
• Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development

People Management Responsibility

• Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development

Education

• High school education or equivalent required
• Bachelor's Degree in business or related field or a degree in a related clinical field strongly preferred

Experience

• 2+ years Three years clinic scheduling experience preferred in order to understand department procedures and inter department function required
• 1+ years previous leadership experience preferred
• Prior experience leading teams, in data collection and analysis, as well as the proven ability to manage multiple projects simultaneously preferred
• Prior clinical experience (CNA/MA) preferred

Knowledge, Skills and Abilities

• Leadership skills necessary to operate in a team environment.
• Analytical and critical thinking skills to make independent decisions in a complex, fast-paced environment.
• Computer related experience with spreadsheets, computer scheduling and word processing. Preferably Microsoft Office.
• Excellent communication skills in order to supervise employees and interact effectively with patients, families, physicians and co-workers.
• Excellent organizational skills required prioritizing workload.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

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