Account Coordinator

Job Description

Role: Account Coordinator 

Location: Toronto, Canada

THE OPPORTUNITY

This is an opportunity to work with the leading Independent Marketing Intelligence Company. You will join a global company with a global culture to match. We live and breathe our MiQ values in order to help businesses win and support our employees' professional and personal development. 

As a member of the Client Services team, you will be in the unique position to work closely with individuals from other departments including Sales, Trading, Analysis and Product. Not only within Canada but across our Global footprint. This presents a fantastic opportunity to gain a holistic view of the business and how it works. As the department, and business, are growing rapidly there is scope for you to really make this role your own.

JOB RESPONSIBILITIES

Your main responsibilities will include:

• Administrative duties;

• CRM (Salesforce) – IO creation and all associated administration tasks required for assigned accounts.
• Preparing account service-related documents such as meeting agendas, meeting notes etc. 

• Supporting Sales/ AM teams in the creation of campaign proposals
• Supporting the campaign activation teams by ensuring all relevant assets are gathered and campaigns run smoothly. 
• Creating and sharing campaign screenshots and assisting in reporting mid and post campaigns. 

• Supporting with Insight planning and creation

• Inputs – Considering client objectives, client challenges, vertical specific insights & macro factors.
• Helping the AE and AM’s with Internal project management 
• Maintaining the highest level of service both internally and externally
• Ensuring / the integrity of the G drive and relevant documents are saved centrally 
• Maintaining & updating campaign tracker 

Finance

• Tracking of missing PO numbers & invoices queries  
• Maintaining the integrity of Vision financial report 

REQUIRED EXPERIENCE

• Working in a team environment
• Customer service experience preferable

REQUIRED SKILLS 

• Detail oriented
• A high level of organization 
• Proactive
• A strong work ethic and willingness to learn 
• Excellent communication skills
• Alignment with MiQ's core values/culture
• A ‘can do' attitude to provide energy, drive and enthusiasm
• A dream to grow your career as the company scales
• Highly competent with Microsoft Office i.e., Excel, PowerPoint, Word etc

WHAT WE VALUE IN OUR PEOPLE

Passion – We love and live what we do

Determination - We always find a way to figure it out

Unity – We back each other and challenge each other

Agility – We anticipate the unexpected, embrace and adapt to change

Courage – We dare to think unconventionally

BENEFITS & PERKS

• Competitive compensation that includes bonus and Profit share
• No copay Benefits from day 1 (single or family)- medical, dental, vision
• 25 vacation days
• 2 extra paid days of Inclusion Leave per year to acknowledge and celebrate cultural holidays, community endeavours, and inclusive initiatives that are meaningful to our employees beyond the standard holidays.
• 6 months paid parental leave  
• RRSP matching contribution plan
• Wellness benefits including free access to benefits provider Cyno
• Awesome opportunities for growth
• Flexible work environment with both remote and in office attendance and fun team building activities
• 2 weeks virtual orientation to learn about our business and meet the broader team upon joining MiQ

Role: Coordinator, Paid Social
Location: Toronto

THE OPPORTUNITY

This is an opportunity to work with the leading Independent Marketing Intelligence  Company. You will join a global company with a global culture to match. We live and  breathe our MiQ values in order to help businesses win and support our employees'  professional and personal development. 

The Coordinator, Paid Social position is the starting point of your career here at MiQ  and perhaps in the paid social space! At the heart of MiQ’s business, you will be the  link between our operational and commercial functions. You will be running paid  social media campaigns across a wide variety of brands and across different social  platforms while working collaboratively with other departments like Client Partnerships,  Product, Solutions, etc. 

WHO YOU ARE

YOUR PERSONALITY

We love different personalities at MiQ and strive to build teams constructed with diverse backgrounds and inclusive points of view. That said, we firmly believe that our values bring us together and we look for people who align with our values below.

• Passion – We love and live what we do.

• Determination – We always find a way to ‘figure it out’.

• Unity – We hold each other accountable. We win and lose as a team.

• Agility – We anticipate the unexpected, embrace and adapt to change.

• Courage – We dare to think unconventionally.

WHAT YOU’LL BE DOING

Your main responsibilities will fall into two buckets: 

Campaign Setup  

• Assist in the creation of Campaigns in all Paid Social Platforms 

• Maintenance for relevant book of social business

• Discuss and develop campaign strategy with the internal planning teams to increase your understanding of Paid social advertising, whilst building the very strongest campaign setup for each campaign

• Utilise pre-campaign data to construct data driven campaign setup

• Look to introduce new ideas and initiatives while staying current on emerging trends

• Learn about the MiQ product stack and get comfortable trading any type of  campaign/product across all platforms 

Campaign Maintenance  

• Ensuring that campaigns are hitting required pacing and performance KPIs in order to achieve client goals through consistent optimizations

• Manage and prioritize the tasks associated with your client portfolio, such as: client reporting, client feedback, setups, internal updates, etc 

• Create dashboards, reports (weekly, monthly, quarterly), and present data,  recommendations and insights via regular and ad-hoc reporting platforms to help teams and clients understand and monitor the health and performance of campaigns 

• Work with Client Partnerships and Product to assist with insights and analytics needs 

• Communicate with your manager on challenges and blockers on campaigns and provide updates in internal Pod Status meetings 

• Complete monthly billing tasks for your dedicated portfolio 

REQUIRED EXPERIENCE & SKILLS

• Minimum 1 year of academic experience in Marketing, Advertising,  Communications, STEM, Business, Finance 

• Experience working in client-facing environment would be an advantage

• Passionate about learning in an emerging field of advertising, specifically within  the paid social media space 

• Eager to work directly with clients

• Technically and analytically astute 

• Strong troubleshooting ability, clear systematic approach to problem solving ● Strong communication skills and an ability to work both independently and  contribute within a team environment 

• Alignment with MiQ's core values/culture

BENEFITS & PERKS  

• Competitive compensation that includes bonus and Profit share 

• No co-pay Benefits from day 1 (single or family)- medical, dental, vision

• 25 vacation days + 2 extra paid days of Inclusion Leave per year to acknowledge and celebrate cultural holidays, community endeavours, and inclusive initiatives that are meaningful to our employees beyond the standard holidays

• 6 months paid parental leave  

• RRSP matching contribution plan

• Awesome opportunities for growth 

• 2 weeks virtual orientation to learn about our business and meet the broader team upon joining MiQ

Pay Transparency

For individuals assigned and/or hired to work in Ontario, MiQ is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Ontario and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current compensation range for this position is $50,000- $60,000. This range does not take into account our bonus and commission structures.

Regardless of location, candidates can expect during the first few conversations with MiQ’s Talent team and Hiring Managers to share any approved budget and details on our competitive bonus and commission packages. Please take a moment to view the MiQ I.D.E.A. Report to learn more about our approach to creating equitable compensation for our people.

At MiQ, we don’t just accept the differences of our people, it is the foundation of what  makes us who we are. MiQ is very proud to be an equal opportunity workplace and  to be certified as a “Great Place to Work”'!

Apply Today!