Senior Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?

We're inviting Expressions of Interest from experienced Patient Services Officers for a 12-month Senior Patient Services Officer opportunity in Albany.

This is a fantastic opportunity to build on your leadership skills while continuing to deliver exceptional patient care and support within a collaborative oncology environment.

As the Senior Patient Services Officer, you'll play a key role in leading the administration team, supporting daily operations, and ensuring our patients receive a seamless and positive experience throughout their care journey.

This is a full time, 12-month opportunity, working within a supportive team that values collaboration, professionalism, and patient-centred care

If you're ready to take the next step in your career and make a meaningful impact for our patients, we'd love to hear from you.

More specifically, you will:

• Provide leadership, guidance and day-to-day support to the Patient Services team.
• Assist with staff rostering, onboarding and training activities.
• Ensure the delivery of high-quality patient service and administration support.
• Support the management of clinic operations, patient correspondence and service delivery standards.
• Assist with patient accounts, billing enquiries and informed financial consent processes.
• Work closely with the Centre Leader on continuous improvement initiatives and centre projects.
• Build strong relationships with patients, clinicians and internal stakeholders.
• Mentor and support team members to achieve individual and team goals.

We're looking for someone who has:

• Previous experience in medical administration or patient services within a healthcare environment.
• Demonstrated experience leading or mentoring a team.
• Excellent customer service and communication skills.
• Strong organisational skills and the ability to manage competing priorities.
• Knowledge of Medicare, DVA and private health fund billing processes.
• A collaborative approach and commitment to delivering exceptional patient-centred care.
• Experience using clinical administration systems and Microsoft Office applications.

Benefits of joining our team:

• An opportunity to further develop your leadership capability within a supportive environment.
• Exposure to operational leadership and management responsibilities.
• Ongoing learning and professional development opportunities.
• Access to GenesisCare's wellbeing and employee support programs.
• Career development through award-winning learning initiatives.
• A comprehensive benefits package including discounts across travel, health and lifestyle providers

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

GenesisCare is an Equal Opportunity Employer.