- Location
- Pune, Maharashtra, India · Pune
- Department
- Operations
- Seniority
- Senior
Description
About Gruve
Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.
Position summary:
Single technical lead across all three towers. Major-incident commander, owner of operational quality, detection engineering strategy and the customer service-review cadence.
Key Roles & Responsibilities:
- Command P1 major incidents across security and infrastructure end to end.
- Own the detection engineering roadmap and use-case lifecycle in Exaforce; set the threat-hunting cadence.
- Chair change advisory for the network estate, aligned with Apstra intent-based design.
- Own SLAs/KPIs and lead monthly service reviews with the customer.
- Oversee capacity and tuning: log volumes against the 350 GB/day license, EPS trending, Fleak reduction opportunities.
- Act as escalation interface to customer engineering and vendors; approve runbook and authority matrix changes.
- Develop team capability: certification plan, cross-training matrix, shift-quality audits.
Mandatory Qualifications:
- BE/BTech (CS/IT/E&TC) or equivalent.
- 10–14 years, including 3+ years leading 24×7 operations (SOC and/or NOC).
- Incident command track record on P1s with executive-visible outcomes.
- Architecture-level grasp of SIEM pipelines, GCP, and data-center networking.
- Customer-facing gravitas; crisp written reporting.
Preferred Qualifications:
- ITIL Expert or PMP; GCTI/GNFA-level depth.
- GPU/HPC or hyperscale data-center operations experience; presales/solutioning exposure.
Why Gruve
At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.
Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.
