Senior Manager Recruiting

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Role Description

The Recruiting Senior Manager at Salesforce demonstrates profound expertise in the business, industry, and product landscape, ensuring the success of our customers through effective recruiting interventions and management of recruiting teams. You will lead and drive our recruitment efforts to build a high-performing and diverse customer success team. This is a strategic role requiring hands-on leadership, exceptional communication skills, and a deep understanding of the customer success landscape. You will play a pivotal role in shaping the growth and success of our organization.

• Develop and implement comprehensive recruitment strategies for high-volume customer success hiring to meet the company's growth objectives.

• Strategic Leadership: Develop and execute a comprehensive recruitment strategy aligned with Salesforce's business goals. Collaborate with senior leadership to identify workforce needs, define hiring plans, and establish best practices for attracting top-tier talent.

• Team Management: Lead and inspire a team of recruitment professionals, including managers and recruiters. Provide mentorship, guidance, and opportunities for growth, fostering a collaborative and results-driven environment.

• Talent Acquisition: Oversee full-cycle recruitment for key positions, managing the end-to-end hiring process from job requisition to onboarding. Ensure the team consistently identifies, evaluates, and hires exceptional candidates.

• Business Acument:  Bring in-depth high volume customer success recruiting experience to the role, managing specialized tech recruitment teams and developing strategies to attract and engage top tech talent.

• Stakeholder Collaboration: Partner with cloud leaders to be a talent advisor for their overall headcount strategy.  Establish strong working relationships to drive efficient and effective recruitment processes.

• Metrics and Reporting: Establish and track recruitment metrics and KPIs, providing regular reports and analysis to assess the success of recruitment efforts. Continuously optimize processes based on data-driven insights.

• Diversity, Equality, and Inclusion: Develop and lead the Salesforce India talent acquisition strategy that encompasses both short-term hiring needs and long-term talent pipeline development.

Minimum Requirements

• 8 + years of proven track record leading high-volume customer success hiring teams with a distinguished track record on fast paced hiring assignments

• Overall 15+ years of recruiting experience.

• Proven experience of serving as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.