Front Desk Receptionist

Description

SERVICE PHILOSOPHY

Pueblo Diversified Industries (“PDI”) is a Colorado Nonprofit Corporation with a mission to create pathways of opportunity where people with diverse abilities thrive through informed choices, meaningful education and employment, premier residential services, and dynamic social experiences.

Pueblo Diversified Industries is an Equal Opportunity Employer.

SUMMARY

The Front Desk Assistant is the initial point of contact for many visitors, people served, stakeholders, and employees of PDI and is responsible for many diverse tasks that contribute to PDI’s smooth operation. The Front Desk Assistant must have a friendly, engaging personality and take the initiative to gain knowledge of PDI events, programs, and employees. This position will be responsible for various tasks and projects. Customer-oriented and service-driven. Must focus on client needs and be passionate about exceptional service.

REQUIRED SURVEY

A Culture Index Survey will be sent to your email after the application process is complete. Please monitor your email inbox and spam/junk folder to ensure you receive and complete the survey in a timely manner.

*Should you need assistance with your application, please call (719) 564-0000 or email [email protected]

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

Summary of Duties:

• Communication: Interact with people served, customers, vendors, employees, and stakeholders to provide accurate information and answer questions.
• Friendly Demeanor: A friendly ability to consistently interact with others in a warm, approachable, and respectful manner. It includes being polite, positive, and attentive; communicating clearly; and making colleagues, clients, and visitors feel welcomed and valued at all times.
• Visitor Management: Greet visitors, maintain visitor logs, and direct them to appropriate locations.
• Office Administration: Open and close the office, sort and route incoming mail, handle office supplies, and operate office equipment (e.g., copiers, faxes, phones, and computers).
• Record Keeping: Maintain accurate records and emails related to people served and employees; compile, copy, sort, and file documents as needed by HR.
• Correspondence Management: Screen and route calls, voicemails, emails, and other communications; manage outgoing mail and apply postage.
• Support HR and Admin: Assist HR with coordinating CPR, first aid, and QMAP classes, and support administrative and HR tasks.
• Security: Monitor security cameras for safety, and manage volunteer logs and processes.
• Additional Tasks: Support vehicle management, prepare keys and forms, check emails, and distribute pay stubs. Maintain all spreadsheets for checks, donations, and QMAP classes.
• General Support/Flexible: required to be open and adaptable to change. This includes adjusting to shifting priorities, learning new tasks or procedures, supporting team needs when required, and maintaining a positive attitude when expectations, schedules, or responsibilities evolve.

VEHICLE USE

• This position may require that you drive a personal vehicle or PDI vehicle on PDI business. Current, valid driver's license and insurance required.

SUPERVISORY RESPONSIBILITIES

• The Front Desk Attendant has no supervisory responsibility.

MINIMUM REQUIREMENTS FOR ALL PDI POSITIONS

• You must be age 21 or over to work at PDI. You must also pass a pre-hire drug and background screen as well as random drug screens that may occur at any time and without notice while employed by PDI. You must be computer-literate, comfortable with technology with well-developed oral and written communication skills. You must be able to complete and pass First Aid, CPR, and other required training.
• If the position requires you to drive a PDI vehicle on company business, then you must possess a valid driver’s license and agree to a review of your motor vehicle record for addition to PDI’s authorized drivers list. In addition, if the position authorizes you to drive your vehicle on PDI business, then you must provide proof of automobile insurance and proof of required automobile insurance limits.

REQUIRED EDUCATION AND EXPERIENCE

Associate’s Degree (“A.A.”) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE ABILITY

Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of the organization.

MATHEMATICS ABILITY

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

COMPUTER SKILLS

To perform this job successfully, an employee must know Microsoft Office and Microsoft Publisher software, Microsoft Outlook, and be able to gain knowledge of various vendor software solutions.

Confidential
Must demonstrate the ability to handle sensitive and confidential information with discretion and professionalism. This includes maintaining privacy, exercising sound judgment, adhering to organizational policies, and ensuring that all confidential matters are protected at all times.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems, issues, and situations involving several concrete variables in standardized situations.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform essential functions. The noise level in the work environment is usually quiet, but can become elevated and hectic from time to time.

POSITION TYPE AND EXPECTED HOURS OF WORK

This is a non-exempt position. Expected hours of work are 7:30 a.m. to 4:00 p.m. Monday through Friday. A 30-minute unpaid meal period is required daily. Hours may vary on days with events or issues, and you will need to be flexible with hours at a moment's notice.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable persons with disabilities to perform essential functions.

The Front Desk Attendant must regularly lift and/or move up to ten pounds; frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit; use hands, handle or feel, speak, and hear. The employee is frequently required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.

TRAVEL

There may be a little business travel required as part of this job.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits:

-Medical, dental, and vision insurance

-Paid time off and paid holidays

-Retirement savings options

-Employee Assistance Program (EAP)

-Professional development opportunities

-Mission-driven, supportive work environment

Applicants: If you are selected for an interview, you will be contacted by either a hiring manager or a member of the front desk staff. He/she may leave you a voicemail or send an email, so please monitor your messages closely. Be sure to respond promptly and take note of the name of the person who reached out to you.

Assistance: If you need help with the application process, please don't hesitate to contact HR at [email protected].