Pool Supervisor

WHAT YOU’LL DO

As the Pool Supervisor, your role is vital in contributing to the guest experience through warm hospitality and attentive service, while actively overseeing specific aspects of pool operations. Working closely with a dedicated team, you will play a crucial part in ensuring exceptional service, maintaining a vibrant atmosphere, and supporting the overall success of our resort. Your responsibilities include upholding high standards of service and guest satisfaction, ensuring a safe, inviting, and memorable environment under the guidance of the Assistant Manager. Additionally, you will assist in achieving operational and financial goals, managing specific operational aspects, and contributing to the overall Team Member experience within your designated area, encompassing pool decks and food and beverage services.

ROLE EXPECTATIONS

Responsibilities include, but are not limited to, the following:

• Oversee day-to-day pool operations, ensuring adherence to safety, cleanliness, and ambiance standards.

• Execute tasks efficiently and promptly, collaborating with the team to meet maintenance needs.

• Supervise lifeguards, bartenders, servers, and support staff, ensuring they meet performance expectations.

• Support the Assistant Manager in training and development initiatives for continuous improvement.

• Ensure frontline staff delivers prompt, courteous, and efficient service, addressing guest concerns promptly and professionally.

• Enforce company, state/local, and Health District policies to ensure departmental compliance.

• Implement safety protocols, emergency response procedures, and health standards.

• Assist in monitoring expenses and contribute to cost control measures.

• Support revenue optimization through effective management of assigned tasks related to cabana rental rates.

• Maintain open communication with the Assistant Manager, ensuring clear understanding of company policies and objectives.

• Collaborate with the team to conduct regular inspections, ensuring cleanliness standards and addressing potential hazards promptly.

SUPERVISORY RESPONSIBILITIES

This position supervises all positions within the Pool Operation including Food and Beverage.

REQUIREMENTS

• Minimum 1 years of progressive pool operations experience.

• Ability to work nights and weekends and holidays as business demands.

• Organizational skills, solution-driven, analytical thinker.

• Experience with Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.

• Excellent written and oral communication skills which include being able to comfortably sell new ideas/strategies at all levels of the organization.

• Proactive with an attention to detail.

• Able to set priorities, work schedules, and meet department deadlines.

• High School Diploma or GED (required)

• At least 21 years of age.

PREFERRED

• Experience leading large teams, both in a bargaining and non-bargaining environment.

• Technical knowledge of Food and Beverage management systems (InfoGenesis, Kronos, Stratton Warren, Workday and SevenRooms), technical knowledge of data analytics systems.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL REQUIREMENTS

• Must be able to work under time constraints and within established deadlines.

• Must regularly lift and/move up 30 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORKING CONDITIONS

• Work outdoors and be exposed to various environmental factors such as, but not limited to, varying conditions of temperature, heat, water, wind, extensive sun exposure, chemicals, including chlorine and other pool chemicals, noise, dust, and cigarette smoke.

• Work in a fast-paced and busy environment.

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.