Regional Operations Manager

At Toot 'n Totum, we're committed to bringing passion and customer focus to the business.

Summary:

The Regional Operations Manager is responsible for leading multi-district store operations across a defined region, ensuring strong financial performance, operational excellence and leadership development. The Regional Operations Manager serves as a strategic leader responsible for driving regional growth, building operational capability, and aligning field operations with Company objectives. The Regional Operations Manager acts as a coach and mentor to District Managers and a key strategic partner to the Vice President of Operations.

Supervisory Responsibilities:

• Provide strategic leadership and direction to a team of District Managers, Store Managers and field teams across the assigned region.
• Routinely shape positive & constructive feedback to ensure the entire team is set up for success.
• Develop and execute a succession planning strategy and leadership pipeline across the region.
• Oversee the recruiting, hiring and selection of District Managers.
• Serve as a positive, professional role model for all field leaders and team members throughout the region.
• Ensure compliance with employment policies, wage and hour requirements, training standards and Company expectations.

Essential Duties & Responsibilities:

• Oversee all sales and operational functions within the assigned region.
• Lead region-wide initiatives to implement best practices, process improvements and operational standards.
• Assume accountability for regional/operational initiatives, underperforming districts and market entry or expansion efforts.
• Collaborate with cross-functional partners (HR, Finance, Marketing, IT, Service Departments, etc.) to deliver integrated regional strategies. 

Operational Leadership

• Drive excellence in convenience retail, fuel, deli, Quick Service Restaurants (QSRs), car washes & lube stores within the assigned region.
• Ensure all stores meet individual store budgets and regional Company goals.
• Conduct regular field visits and operational reviews across the region to assess performance and drive continuous improvement; oversee completion of store and corporate reporting across all districts.
• Champion and support region-wide field training initiatives for store team members, focusing on Guest service standards, operational practices, leadership soft skills and compliance requirements. 
• Ensure consistent inventory practices across the region, drive accountability for compliance and partner with District Managers and Loss Prevention to address discrepancies.

Financial Performance

• Own regional performance to include sales growth, margin improvement, labor management, expense control and profitability.
• Analyze Key Performance Indicators (KPIs) to identify areas for improvement and implement strategies to optimize store efficiency and profitability.
• Develop and execute action plans that support budget achievement, profitable growth and continuous improvement across the region.

Safety Compliance

• Promote a strong safety-first culture and work with District Managers to enforce safety protocols and procedures in an effort to ensure each location is clean, safe and Guest Ready.
• Ensure compliance with all state, local and federal regulations including safety, security, food safety, alcohol and tobacco requirements, age-restricted products, fuel operations and environmental requirements.
• Investigate incidents and accidents, develop correction action plans in partnership with the applicable support center team, and implement preventative measures to minimize future occurrences.

Other Responsibilities

• Support and facilitate organizational changes, continuous improvement and communication.
• Embody personal leadership qualities through the following: Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and model desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, have courageous conversations with others when needed, and take personal accountabilities for all responsibilities.
• Demonstrate and embody the following company values throughout the course of employment: 1) Guest Ready, 2) Honor & Value, 3) Quick, Clean & Convenient, 4) Ownership, 5) Team-Focused.
• Possess a service mindset; strive to achieve experiences worth repeating.
• Participate in and follow all Toot’n Totum policies, guidelines and procedures (Safety, Anti-Harassment, Ethics, etc.).
• Perform other duties as assigned.

Required Skills & Abilities:

• Demonstrated leadership and vision in managing 20+ locations (or a geographically dispersed multi-unit portfolio) and major projects/initiatives.
• Excellent written and verbal communication skills; able to effectively present information and respond to questions from groups of managers, vendor partners and Guests.
• Excellent conflict resolution skills; ability to challenge and debate issues of importance to the organization and can look at situations from several points of view.  
• Excellent organizational and time management skills; keen attention to detail.
• Requires rapid and thorough decision making and creative problem-solving skills, good judgment as well as the ability to accept personal accountability for areas of responsibility.
• Acts with integrity and professionalism.
• Experience with MS Office suite; intermediate to advanced knowledge of MS Excel preferred.
• Experience managing others is required.
• 75% travel is required; day travel on a regular basis, overnight travel on occasion.
• Irregular hours, holidays and weekends will be required according to the needs of the business.

Education & Experience:

• Bachelor’s degree in business or related field preferred
• 8+ years of progressive leadership experience in convenience retail, fuel, deli, Quick Service Restaurants (QSRs), car wash, lube, grocery or another multi-unit retail environment.  

Physical Requirements:

• Ability to stand, walk, sit, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, taste/smell, balance, twist/reach, carry, grasp with hands, squat, drive and use keyboard. 
• Lifting Requirements: Lift/pull up to 50lbs daily or 100lbs on occasion.
• Hearing Requirements: Ability to hear alarms, communication equipment, verbal instructions and machinery along with any area specific items.  
• Cognitive Requirements: Complex reading, writing and math skills. Complex speech skills; must be able to speak, read, write & understand the English language, clerical tasks, memorization, analytical skills, function under stress & make independent decisions. 
• Vision Requirements: General vision requirements in addition to close vision (<20 inches), Distance Vision (>20 feet), color vision and peripheral vision.
• Noise Levels: Normal (<85dB) noise levels and Loud (>85dB) noise levels on occasion.   
• Repetitive Motion(s): Regularly & repetitively use both feet and both hands.
• Environmental Factors: General working conditions include wet/humid/steam conditions not created by weather, slippery floors, hot grease, working with mechanical parts and machinery including machinery that contains moving parts, toxic/caustic chemicals, concentrated soaps & cleaning solutions, asbestos exposure, outdoor weather conditions, extreme heat/cold, confined areas, pressurized equipment, Oxygen/Acetylene, Cylinders, CO2 Cylinders, electrical equipment, vibration, possible flying debris, flashing/strobing lighting and work around vehicles in motion.

Toot'n Totum and its affiliated companies provides a drug-free workplace.

Toot'n Totum and its affiliated companies are an equal opportunity employer (Minority/Female/Disabled/Veteran). Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran's status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.