Senior Engagement Lead - Claims Advocacy

Company:

Marsh Risk

Description:

We are seeking a talented individual to join our Claims Advocacy team at Marsh. This role will be based in Nashville. This is a hybrid role that has a requirement of working at least three days a week in the office.

This role is part of the Claims Advocacy function and focuses on driving client engagement, claims strategy, and insurer relationships on complex claims matters. You will work closely with clients, insurers, and claims handlers to support claim resolution, strengthen relationships, and help manage clients’ total cost of risk.

We will count on you to:

• Drive discussions with clients on claim calculations and coverage to build strong client relationships and facilitate smooth claim closures
• Participate in regular formal claims review meetings between clients, insurers, and/or appointed claims handlers/adjustors
• Monitor insurer responses and engage with insurers and their professional advisers on complex queries and policy coverage matters
• Analyze loss statistics, key trends, cost reduction opportunities, and other data to develop action plans that support clients’ total cost of risk objectives
• Act as a subject matter expert for practice-specific or line of business advanced complex claims, including handling out-of-country claims where required
• Liaise with insurers and their advisors on advanced complexity queries and policy coverage discussions
• Establish and maintain strategic market relationships and contribute to strategic business plans at the account level
• Negotiate reporting procedures and/or service level agreements with insurers and suppliers on behalf of clients

What you need to have:

• Proven experience in claims advocacy, claims handling, insurance, or a related client-facing advisory role
• Strong knowledge of claims processes, policy coverage, and insurer engagement practices
• Demonstrated ability to manage complex claims and communicate effectively with clients, insurers, and advisors
• Strong analytical skills with the ability to interpret data and develop practical recommendations

What makes you stand out:

• Experience serving as a subject matter expert on advanced complex claims
• Experience handling multinational or out-of-country claims
• Strong relationship-building and negotiation skills with insurers and clients

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $132,700 to $282,700.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.