Senior Business Analyst – Enterprise Applications

Essential Duties and Responsibilities

• Partner with business leaders, stakeholders, and technology teams to identify opportunities for process improvement, operational efficiency, and technology enablement.
• Lead discovery sessions, workshops, and stakeholder interviews to gather, analyze, document, and validate business requirements.
• Analyze current-state and future-state business processes and develop recommendations for optimization, standardization, and automation.
• Facilitate cross-functional discussions to build consensus, resolve issues, and support organizational decision-making.
• Translate business needs into functional requirements, process maps, workflows, user stories, business cases, and other project documentation.
• Support enterprise application governance activities, including initiative intake, prioritization, impact assessments, and stakeholder communications.
• Serve as a strategic advisor to Technology Services leadership by providing analysis, recommendations, and operational support for enterprise application roadmaps, governance processes, prioritization efforts, and continuous improvement initiatives.
• Collaborate with project managers, technical teams, vendors, and functional departments to support the successful planning and execution of enterprise initiatives.
• Identify organizational impacts, risks, dependencies, and opportunities associated with technology initiatives and business process changes.
• Coordinate and facilitate user acceptance testing, business validation activities, and production readiness efforts.
• Assist with organizational change management planning, communication strategies, stakeholder engagement, and adoption activities.
• Develop and maintain business process documentation, policies, procedures, training materials, and knowledge resources.
• Monitor application effectiveness, user adoption, and business outcomes; recommend improvements based on data and stakeholder feedback.
• Prepare executive summaries, presentations, reports, and recommendations for leadership audiences.
• Serve as a liaison between business units, Technology Services, vendors, and external partners.
• Stay current on higher education trends, enterprise technologies, business analysis methodologies, and industry best practices.

Supplemental Functions

• Perform other duties as assigned.
• Perform all duties to maintain standards in accordance with College policies, procedures, and Core Values.

Knowledge, Skills and Abilities

• Advanced knowledge of business analysis principles, methodologies, and best practices
• Strong understanding of enterprise applications, systems integration concepts, and business process design
• Knowledge of project management methodologies, organizational change management practices, and governance frameworks
• Ability to evaluate complex business challenges and develop practical, scalable solutions
• Strong facilitation, negotiation, relationship-building, and stakeholder management skills
• Exceptional analytical, organizational, and problem-solving abilities
• Ability to communicate effectively with executive leadership, technical teams, and business stakeholders
• Experience developing business requirements, process documentation, workflow diagrams, business cases, and executive-level presentations
• Ability to manage multiple priorities and initiatives in a dynamic environment
• Demonstrated ability to influence outcomes and build consensus across organizational boundaries

Physical Demands, Working Conditions and Physical Effort

Sedentary Work – Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Work is primarily performed in an office environment with limited physical effort required.

Requirements

Bachelor's degree from an accredited institution in Business Administration, Information Systems, Computer Science, Organizational Leadership, or a related field; or an equivalent combination of education and directly related experience.

Seven (7) years of progressively responsible experience in business analysis, enterprise systems, business process improvement, project delivery, organizational change, or related disciplines.

Demonstrated experience leading cross-functional initiatives involving business and technology stakeholders.

Experience supporting enterprise applications, ERP platforms, or complex technology ecosystems.

Exceptional analytical, organizational, communication, and stakeholder management skills.

Preferred

Master's degree in a related field from an accredited institution.

Experience with Workday and enterprise ERP ecosystems.

Experience supporting complex enterprise application ecosystems, including ERP, Student Information Systems (SIS), CRM, reporting, and integration platforms.

Experience in higher education.

Experience supporting governance frameworks, portfolio management processes, and organizational change initiatives.

CBAP, CCBA, PMI-PBA, PMP, Prosci, Lean Six Sigma, or related professional certifications.