Director, Product Manager, AI Solutions - Investor Services

Citi, the world's most global bank, has been connecting clients to the world's most innovative financial solutions for over 200 years. We are a firm of innovators, leveraging technology to reinvent banking and redefine the future of finance.

Join us within Investor Services as we build the next generation of financial products powered by Artificial Intelligence, strategically leveraging Citi's enterprise platforms and capabilities to accelerate innovation and deliver unparalleled value.

## The Opportunity:

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Are you a visionary problem solver with a passion for creative thinking and deep technical expertise? Do you thrive in a dynamic, collaborative environment, working at the forefront of innovation?

Citi is seeking an exceptional, hands-on Product Manager to lead the charge in developing and launching transformative Generative AI capabilities for our Investor Services business.

This is a unique, forward-engineering role where you will operate at the intersection of product, operations, and technology, working in small, agile teams to bring groundbreaking AI solutions from conception to industrialization. You will not only define the "what" but drive and engage in the "how," leveraging your deep engineering and architectural background to drive cutting-edge prototypes into production within the Investor Services domain, ensuring seamless integration and optimization with existing enterprise platforms and adherence to policies and standards.

## What you will do:

• Partner and deliver on Investor Services AI strategy: Identify strategic opportunities for AI to solve critical business problems across Custody, Funds, Securities Finance and Data solutions.
• Problem Solving & Innovation: Act as a relentless problem solver, deeply understanding business challenges within Investor Services and translating them into innovative, AI-powered product solutions. Champion creative thinking, exploring uncharted territories to develop novel approaches.
• Deep Technical & Architectural Leadership: Possess comprehensive understanding the underlying AI models, scalable infrastructure, data pipelines, and deployment architectures. Work together with engineers and architects to guide technical design decisions, ensuring the scalability, performance, robustness, and architectural integrity of Generative AI solutions in a regulated financial environment.
• Discovery & Co-creation: Lead intensive discovery phases, collaborating closely with internal Investor Services clients, product, operations, and engineering teams to uncover needs, define use cases, and co-create rapid prototypes. Facilitate workshops and design sprints to refine concepts and gather feedback.
• Forward Engineering & Prototyping: Drive a forward-engineering mindset, constantly scanning the technology landscape for emerging Generative AI capabilities and tools. Experiment with new technologies, build proofs-of-concept, and rapidly iterate on prototypes to validate hypotheses relevant to Investor Services.
• Industrialize & Scale solutions: Oversee the end-to-end lifecycle of AI solutions, from initial prototype to industrial-grade product. Define clear paths to production, ensuring solutions meet enterprise-grade requirements for security, compliance, reliability, and maintainability within Investor Services, maximizing the value derived from Citi's existing technology investments.
• Cross-functional Collaboration: Build strong relationships and foster seamless collaboration with diverse teams including Data Scientists, AI Researchers, Software Engineers, Operations, within or supporting Investor Services.
• Market & Technology Acumen: Stay abreast of the rapidly evolving Generative AI landscape, including foundation models, tooling, ethical considerations, and competitive offerings. Translate complex technical concepts into clear business value propositions, with a specific focus on their application and impact within Investor Services.
• Stakeholder Management: Effectively communicate product roadmaps, progress, and impact to executive leadership, business stakeholders within Investor Services, and engineering teams. Manage expectations and navigate trade-offs with transparency.

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## What we need from you:

• Bachelor’s or master’s degree in computer science, Engineering, Data Science, or a related technical field.
• Significant experience across product development and engineering with a significant portion focused on AI/ML-driven products, with heavy exposure in recent years to Generative AI.
• Deep Engineering and Architecture Expertise: Demonstrated ability to design, build, and scale complex software systems, including experience with cloud architectures, distributed systems, and modern software development practices. Proven experience in architecting AI/ML solutions, with a strong understanding of how to leverage and integrate with existing enterprise platforms and capabilities.
• Proven Problem Solver: A track record of identifying complex problems and delivering innovative, data-driven solutions.
• Creative Thinker: Ability to think outside the box, challenge the status quo, and envision disruptive possibilities with AI.
• Deep understanding of the Generative AI ecosystem, including frontier models, AI patterns, prompt engineering, fine-tuning, and deployment strategies. Understands and appreciative of governance and control requirements to support a scalable and trustworthy suite of AI solutions
• Experience working in agile product development environments.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence cross-functional teams and senior leadership.
• Strong preference for experience within Investor Services or capital markets domain.
• Ability to thrive in ambiguity and adapt to a fast-paced, evolving technological landscape.

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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## Job Family Group:

Product Management and Development

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## Job Family:

Product Development

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## Time Type:

Full time

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## Most Relevant Skills

Please see the requirements listed above.

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## Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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