SME Sales & Growth Manager

Application Deadline: 13 September 2026

Department: Commercial

Employment Type: Permanent

Location: CI/UK

Reporting To: Head of Enterprise

Description

Key Responsibilities

• Develop and own SME market growth strategies aligned to JT's commercial objectives and growth ambitions.
• Define and execute SME growth plans, campaigns and sales initiatives that support customer acquisition, retention, market penetration and revenue growth.
• Identify and prioritise SME growth opportunities across Jersey and Guernsey through market analysis, customer insight and local business engagement.
• Drive the acquisition of new SME customers and growth of existing customer relationships through effective sales planning, execution and market activity.
• Build and maintain relationships with business owners, professional partners, industry bodies and local business networks to strengthen JT's market presence and commercial opportunities.
• Monitor market trends, customer requirements and competitive activity to inform commercial priorities and market development plans.
• Drive disciplined opportunity and pipeline management, forecasting, sales activity and performance management to improve commercial outcomes and predictability.
• Collaborate with Product, Marketing, Sales Enablement and the wider business to ensure propositions, campaigns and customer experiences support SME growth objectives.
• Manage, coach and develop the SME Account Management team, establishing clear performance expectations, sales disciplines, customer engagement standards and development plans that drive individual and team success.
• Establish and embed effective sales processes, account management practices, pipeline disciplines and performance standards across the team.
• Create a high-performance culture through regular coaching, feedback, capability development and effective people management.
• Monitor and report on sector performance, including customer acquisition, revenue growth, retention, market penetration, pipeline health and sales activity effectiveness.

Skills, Knowledge and Expertise

• Significant experience in B2B sales, business development or strategic account management, with a proven track record of delivering sustainable growth.
• Experience developing and executing market growth plans, acquisition strategies and sales campaigns.
• Strong understanding of consultative and solution-based sales approaches, with the ability to align customer needs to commercial outcomes.
• Strong commercial acumen with the ability to identify market opportunities, assess priorities and drive revenue growth.
• Proven ability to build productive relationships with customers, partners, local business communities and internal stakeholders.
• Strong understanding of pipeline management, forecasting disciplines and sales performance metrics.
• Experience managing, coaching and developing sales professionals, with a focus on building capability, performance and accountability.
• Demonstrates strong people management skills, creating clear expectations, providing constructive feedback and supporting individual development and performance improvement.
• Builds collaborative relationships across the organisation, encouraging shared ownership of customer and business outcomes.
• Acts as a role model for JT's values and behaviours, demonstrating integrity, accountability, professionalism, resilience and adaptability.

Benefits

• 26 days holiday 
• Health & Dental Insurance 
• Pension Scheme 
• Bonus Scheme 
• Fully discounted staff services or cash allowance in lieu  
• Co-working office spaces available for remote employees 
• Professional Development  
• Recharge Days