Inside Sales Account Rep Analyst (CL11) - Portuguese (LATAM Market) - Shifts 12pm-9pm

Location: Dublin

Shift times: 12pm - 9pm

About the Role 

We’re looking for a driven and energetic Inside Sales Representative to join our high-performing sales team. In this role, you’ll be responsible for making outbound calls to existing customers, guiding customers through the renewals cycle, and delivering an excellent customer experience. If you’re passionate about AI and SaaS sales, thrive in a fast-paced team environment, and love celebrating wins with colleagues, we want to hear from you. 
 

Responsibilities 

• Make outbound calls to existing customers and guiding them through the renewal process. 

• Understand customer needs and recommend the right solutions to drive renewals and up sales. 

• Minimize customer churn by ensuring timely and successful renewals through proactive engagement and issue resolution 

• Leverage CRM and analytics tools to manage renewal forecasts and track key metrics like renewal rate and expansion revenue. 

• Gather and share customer feedback to help improve product adoption and reduce renewal friction. 

• Maintain up-to-date knowledge of product offerings, pricing, and competitors to handle objections effectively. 

• Maintain a high level of professionalism and customer service on every call. 

• Consistently meet and exceed sales targets and KPIs. 

• Collaborate with teammates and contribute to the positive, high-energy sales culture. 

• Accurately document customer interactions and pipeline activity in a CRM tool.

Qualifications 

• 1 year sales experience required (inside sales, telesales, or outbound sales experience preferred). 

• Excellent communication, active listening, and interpersonal skills. 

• English & Portuguese C1 level (written and spoken)

• High-energy, goal-oriented, and a strong team player. 

• Customer-first mindset with a proven ability to build rapport quickly. 

• Familiarity with SaaS products, digital solutions, or cloud-based services preferred 

• Experience using Salesforce or other CRM systems is a plus (but not required). 

• Sales Methodology (BANT).

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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