Brand Manager

Position Title:

Brand Manger

Start Date:

ASAP

Position Purpose:

The Brand Manager serves as the executive leader of the brand's business unit under the Luxury Division and is fully responsible for driving its dealership's brand success, operational excellence, profitability, luxury customer experience, and long-term strategic growth. This role represents the highest operational leadership level within the luxury automotive dealership and acts as the brand's bridge between the principal, its employees, its customers and their ownership, as well as the business stakeholders. The Brand Manager is accountable to lead the brand's Sales, After-sales, Marketing, Customer Experience, Financial Performance, Team Culture, and Business Development while ensuring alignment with the brand's global standards and the companies' luxury expectations. This role requires a highly commercially driven leader with a strategic mind and acumen who can build a high-performance team, strengthen a luxury brand positioning, create sustainable business growth, and deliver exceptional experiences across all customer touchpoints. The Brand Manager is expected to lead with a high degree of professionalism, integrity, innovation, and accountability. The position requires strong executive decision-making capability, operational leadership, business transformation mindset, and the ability to inspire teams toward achieving world-class luxury standards.

Key Responsibilities:

• Customer Experience & Luxury Culture: Lead the dealership's customer-centric strategy, ensuring a consistently exceptional premium experience across Sales, After-sales, digital, and physical touchpoints, while driving customer satisfaction, loyalty, and retention.

• Business & Financial Performance: Set and deliver strategic objectives and KPIs covering revenue, profitability, budgets, financial-services penetration, NPS, retention, operational excellence, and organizational performance.

• Commercial Growth: Identify new business opportunities through market intelligence, competitor analysis, customer insights, mobility trends, distribution-channel optimization, and innovative sales and marketing initiatives.

• Cross-Functional Leadership: Align Sales, Aftersales, Commercial, Marketing, Finance, Financial Services, Parts, Service, Customer Experience, Online Sales, and Customer Care toward common strategic objectives.

• VIP & Luxury Client Management: Personally develop relationships with HNWI/VIP customers through executive communications, exclusive experiences, events, and tailored relationship-building initiatives.

• Brand & Stakeholder Representation: Serve as a senior Brand Ambassador, representing the dealership and luxury automotive brand with manufacturers, government authorities, business partners, community leaders, and the local luxury ecosystem.

• People & Culture: Build a high-performance, customer-focused organization through employee engagement, talent development, succession planning, training, empowerment, and retention.

• Operational & Strategic Leadership: Make timely decisions to maintain business continuity, resolve escalated customer concerns through appropriate goodwill solutions, and continuously improve dealership operations.

• Governance & Reporting: Maintain strong customer-data governance and provide Ownership and Senior Management with regular operational, financial, and strategic performance reporting.

Experience / Knowledge Required:

Qualification

• Bachelor's degree in Business Administration, Management, or related field
• MBA or luxury brand certification is an advantage
• Strong understanding of luxury business standards and customer experience

Professional Experience

• 8+ years of leadership experience in luxury automotive, retail, hospitality, or premium service industries
• Proven experience in operations management, sales performance, and team leadership
• Strong background in strategic planning, KPI management, and business growth

Soft Skills

• Strong leadership and decision-making skills
• Excellent communication and interpersonal abilities 
• Professional presentation and stakeholder management
• Strategic mindset with strong problem-solving capability

Hard Skills

• Financial and operational management
• KPI reporting and business analysis
• Budget control and workforce planning
• CRM, SOP implementation, and process improvement

• Proficiency in Microsoft Office and reporting systems

Salary:

1000 to 2000 USD

Recruiter Contact Details:

Reza Khan

[email protected]

Tel: +855 93 874 555 (Phone/Telegram/WhatsApp)