Help Desk

Responsibilities

We are seeking an IT Support Specialist to join our client’s team in Fort Collins, CO. This contract-to-hire opportunity is ideal for a technology professional with 2-3 years of experience who enjoys providing exceptional customer service, troubleshooting technical issues, and supporting both daily operations and project initiatives.

 

In this role, you will provide day-to-day technical support for end users by resolving incidents and service requests while also contributing to IT projects that support business objectives. Success in this position requires strong communication skills, adaptability, problem-solving abilities, and a customer-focused mindset.

Qualifications

• Provide day-to-day IT support by managing and resolving incidents, requests, and technical issues.
• Troubleshoot hardware, software, network, and system-related problems.
• Support end users through effective communication and professional customer service.
• Participate in assigned IT projects, including implementation, upgrades, and maintenance activities.
• Document issues, resolutions, and support activities in accordance with team procedures.
• Collaborate with internal teams to ensure timely resolution of technical challenges.
• Maintain and support Microsoft, Cisco, Azure, and Azure Fabric environments.
• Participate in an on-call support rotation to address after-hours technical needs.
• Continuously identify opportunities for process improvement and operational efficiency.

 

Required

• 2-3 years of IT support, help desk, desktop support, or related experience.
• Experience supporting Microsoft technologies and environments.
• Exposure to Cisco networking technologies.
• Working knowledge of Microsoft Azure and Azure Fabric.
• Strong technical troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to adapt in a fast-paced environment and manage multiple priorities.
• Strong customer service and professional relationship-building skills.
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

 

Preferred

• Experience working in a hybrid infrastructure environment.
• Exposure to project-based IT work in addition to operational support.
• Experience participating in an on-call support rotation.

 

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

 

Compensation Range: 

$24-28 an hour

 

What you get:

We offer weekly competitive pay, medical, dental, vision, 401K and more.

 

Overview

MOTIVATED…..make IT happen!

      

 

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

 

About Us:      

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

 

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

 

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team.  Learn more at www.sentinel.com/careers.

 

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

 

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

 

If you are an individual with a disability and need assistance in applying for a position, please contact [email protected].

 

The “Know Your Rights” Poster is available here

 

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

 

Sentinel EEO Policy Statement is available here.

 

https://www.sentinel.com/about/diversity

 

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