Global Service Delivery – Invoice to Pay Team Leader

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Essential Duties/Principal Responsibilities
 

• Manage team to process supplier invoices through Coupa (Rossum/ CSP / 2-way & 3-way matching) or SAP for specific requirement (ex: Intercompany transaction)
• Ensure team validate invoice details against Purchase Orders and Goods Receipts
• Support team to resolve exceptions such as price variance, quantity mismatch, duplicate invoices
• Manage team responsible for posting non-PO invoices using approved workflows in Coupa
• Ensure team transfer and post approved invoices into SAP S/4HANA (FI module)
• Ensure correct application of GST (IGST, CGST, SGST) and TDS deductions or other specifications from local countries
• Make sure team validate tax codes during invoice posting in SAP
• Support audit requirements (internal/external)
• Follow SOX and internal control procedures in S2P environment
• Handles complex, high-value and multi-line invoices
• Handles international and multi-currency invoices
• Works independently with minimal supervision
• Resolves 90–100% issues independently
• Identify process improvements
• Uses professional judgement
• Acts proactively and anticipates issues
• Provide support to suppliers on:
  • Invoice submission via Coupa Supplier Portal
  • Payment status and remittance advice
  • Documentation requirements
• Liaise with Procurement and Business users to resolve invoice holds or other issues
• Monitor and work toward improving AP KPIs such as:
  • Invoice cycle time
  • First-pass yield
  • Touchless processing rate
  • On-time payment %
  • Low error rate (<1–2%)
• Assist with month-end closing activities and reconciliation
• Support continuous improvement initiatives

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• Bachelor’s degree in commerce, accounting, or finance
• 6 –10+ years’ experience in Accounts Payable
• Hands-on experience with Coupa S2P and SAP S/4HANA
• Strong understanding of GST & TDS compliance and Americas nuances
• Good communication skills (English)
• Experience working in a Global Shared Services Centre
• Knowledge of SOX and internal controls
• Prior experience in high-volume invoice environment
• High attention to detail
• Strong time-management
• Process improvement mindset
• Problem-solving ability
• Customer-service orientation
• Ability to work with tight deadlines
• Manage high volumes of transaction
• Advanced oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences.
• Preferred – Finance and or Procurement background

Physical Demands

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

• Work is conducted in an office environment.
• Regularly required to sit, stand, walk, reach with hands and arms, and move about the facility.
• Ability to use hands and fingers dexterously to operate office equipment.
• Regularly required to listen, talk to, and see employees daily via Teams or Online application.
• Vision abilities required by this job include close vision.

Work Environment

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

• Office: Standard office equipment; work performed in an office setting free from any disagreeable elements.
• Standard weekly job hours: 40 hours / 5 days of week
• This requires the employee to work onsite three days per week (Tuesday to Thursday)
• This role operates within a two-shift structure (9:00 AM – 6:00 PM IST and 12:00 PM – 9:00 PM IST) to support North America. The specific shift assignment will be determined during the recruitment and selection process, and the successful candidate will be expected to work in one of the assigned shifts.
• For employees assigned to the Late Shift (12:00 PM – 9:00 PM IST), Xylem will provide company-arranged transportation from the workplace to the employee’s home to ensure safety.
• This position would be in Xylem Bangalore Office (Karle Town Center).

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.