Program Lead - Client Protection Site Strategy and Business Continuity

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities. 

This role is a part of the Operations Management team and supports all of Client Protection.  The role will be responsible for various program duties including site strategy, business continuity, and special projects.  Key responsibilities will be to establish new programs, execute existing programs, influence key stakeholders, communicate to stakeholders and broader organization, and ensure compliance with policies and standards.  This role will be the subject matter expert on the aligned programs and will need to execute at a high level of proficiency and proactiveness.  Other programs and bodies of work will be aligned based upon business needs.

Responsibilities:

• Assists with defining program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders 

• Partners closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives

• Supports the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators

• Analyzes, evaluates, and overcomes program risks and produces program reports for managers and stakeholders

• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives 

• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution

• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations

Required Qualifications:

• 2+ years of project, program, operations, or business execution experience, including ownership of deliverables, timelines, stakeholder coordination, and issue resolution

• Demonstrated experience managing multiple concurrent workstreams, with ability to track milestones, risks, dependencies, and decisions across competing priorities

• Advanced attention to detail, evidenced by experience producing accurate reporting, executive-ready materials, compliance documentation, or project artifacts with minimal rework

• Strong analytical and Excel skills, including ability to organize data, maintain trackers, identify trends, reconcile information, and summarize insights for decision-making

• Experience supporting site strategy, location planning, business continuity, or governance-related execution, with measurable examples of project delivery, requirements tracking, issue escalation, process improvement, and adherence to standards

• Proven ability to influence stakeholders in a matrixed environment, with examples of driving action, securing alignment, and delivering outcomes through partners who do not directly report to the role

• Strong written, verbal, presentation, and facilitation skills, including experience preparing stakeholder updates, documenting decisions, leading meetings, and communicating status, risks, and next steps

• Demonstrated ability to meet deadlines with high-quality work, including examples of delivering time-sensitive work products with accuracy, urgency, and appropriate escalation

• Strong organizational and planning skills, including use of project plans, action logs, risk/issue trackers, decision logs, or other tools to create transparency and accountability

• Demonstrated problem-solving capability, including ability to identify root causes, assess options, recommend solutions, and execute follow-through to resolution

• Ability to build effective partnerships across lines of business, functions, and support teams, with measurable examples of collaboration that improved execution, reduced risk, or strengthened operational outcomes

Desired Qualifications:

• SharePoint Designer and Workflow experience

• Copilot expertise

• Bachelor's degree

• Project Management certification

• SPOC or site strategy experience

• Business Continuity experience

Skills:

• Process Design

• Program Management

• Project Management

• Reporting

• Strategy Planning and Development

• Issue Management

• Oral Communications

• Presentation Skills

• Prioritization

• Problem Solving

• Performance Management

• Process Performance Management

• Process Simplification

• Risk Management

• Workforce Planning

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530)

Pay and benefits information

Pay range

$78,000.00 - $112,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.