- Location
- Austin, Texas, United States of America
- Type
- Full-time
- Department
- Engineering
- Experience
- 3+ years
- Education
- Bachelor
- Visa
- Not sponsored
- Source
- Workday
Description
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
SUMMARY
Q2 is seeking a Network Engineer who will serve as a primary owner and subject matter expert for corporate network infrastructure. This role is responsible for the day-to-day operation, administration, and improvement of the organization's Meraki-based network environment, circuit and carrier relationships, corporate and guest wireless, 802.1X network access control, and building-to-building connectivity. The engineer will work independently with flexibility over daily priorities, contribute to lifecycle and vulnerability management programs, and serve as the primary point of escalation for network incidents and projects across corporate locations.
This position requires a strong operational background in Cisco Meraki administration, network access control, and carrier management, combined with the ability to document standards, coordinate cross-functional work, and drive issues to resolution with minimal supervision.
RESPONSIBILITIES
Network Infrastructure and Meraki Administration
Administer the Meraki dashboard including switches, access points, and security appliances across corporate locations
Maintain configuration standards, firmware management practices, and monitoring and alerting policies
Troubleshoot network issues and provide support for network changes and maintenance activities
Manage and enforce Meraki administrative access model and document changes to the environment
Circuit and Carrier Management
Manage primary and secondary circuits across all corporate locations, including inventory, documentation, and service records
Coordinate with ISPs and circuit vendors for installs, renewals, disconnects, and service reviews
Own escalation management for circuit outages and degraded service events
Maintain carrier ownership and escalation matrix; serve as primary vendor contact for circuit providers
Corporate Wireless and Guest Wireless
Administer corporate wireless SSIDs and manage guest wireless setup, access controls, and ongoing support
Troubleshoot wireless performance issues and support access point deployment and coverage initiatives
Maintain wireless policy and configuration standards across the enterprise
Isolate and escalate Netskope-related wireless issues in coordination with the security team
802.1X and Network Access Control
Own wired and wireless 802.1X configuration, support, and ongoing policy management
Troubleshoot authentication failures and resolve certificate-related issues
Coordinate with identity and security teams on policy dependencies and NAC platform changes
Maintain operational support procedures for 802.1X environments
Building-to-Building Connectivity
Manage network connectivity between corporate buildings, including inter-building routing, uplinks, and failover paths
Troubleshoot site-to-site connectivity incidents and coordinate maintenance and planned changes
Execute and document disaster recovery testing procedures between circuits serving corporate buildings
ThousandEyes Endpoint Agent Management
Administer ThousandEyes Endpoint Agents for corporate laptops, including deployment, visibility, and troubleshooting support
Review agent health and coverage across the environment; coordinate with endpoint and support teams as needed
Maintain ownership documentation and support procedures for the agent management program
Lifecycle and Vulnerability Management
Track hardware and software end-of-life milestones; develop refresh recommendations and coordinate upgrade or replacement planning
Own the network infrastructure patch planning process, coordinating firmware, software, and security updates
Track remediation of identified vulnerabilities in coordination with security teams; manage prioritization and change planning
Maintain patching cadence documentation and vulnerability remediation tracker
Documentation and Knowledge Management
Maintain and update network topology diagrams, building interconnect diagrams, and Meraki administrative standards
Keep circuit inventory, vendor contact lists, and carrier escalation matrices current and centrally available
Document 802.1X operational procedures, DR testing procedures, and ThousandEyes support ownership
Maintain open issues, known risks, and technical debt summaries for ongoing management visibility
EXPERIENCE AND KNOWLEDGE
Typically requires a Bachelor's degree in Computer Science, Information Systems, or a related field and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience
Demonstrated hands-on experience with Cisco Meraki cloud-managed networking, including MX security appliances, MS switches, and MR access points; proficiency with Meraki Dashboard administration, configuration standards, and firmware management
Experience owning and managing enterprise circuit relationships, including coordination with ISPs and carriers for installs, renewals, outage escalation, and service reviews
Working knowledge of corporate and guest wireless architecture, SSID administration, and wireless troubleshooting in enterprise environments
Experience with 802.1X wired and wireless configuration, authentication troubleshooting, certificate management, and coordination with identity and NAC platforms such as Portnox, Cisco ISE, or equivalent
Familiarity with Netskope or similar secure access service edge (SASE) platforms and their interaction with wireless infrastructure
Experience with ThousandEyes or similar network monitoring and endpoint visibility tools
Advanced knowledge of routing, switching, firewalls, and VPN technologies
Strong diagnostic and log analysis skills with the ability to drive incidents to resolution independently
Proven ability to manage documentation, maintain operational standards, and communicate clearly across technical and non-technical teams
Ability to manage multiple priorities in a high-pressure environment with minimal supervision
Certifications such as CCNA, CCNP, Meraki ECMS, or equivalent are highly preferred
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
