Account Coordinator

Description

Let’s share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time.
• For our seventh consecutive year, we ranked in Idaho's Top 10 Best Places to Work.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with supplying materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have worked for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer, smarter, and more efficiently than ever before. We are investing significant tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary Purpose:
As a Finish Account Coordinator, you will play a key role in the success of our residential door, millwork, and hardware business by supporting the Finish Sales Specialist. From takeoff and product selection through delivery and invoicing, you'll ensure seamless order execution and excellent customer service while collaborating with multiple teams across the company.

Key Responsibilities:

• Account Coordination: Manage the entire order process for interior and exterior doors, millwork, and finish hardware, supporting the sales team with takeoffs, door and hardware schedules, quotes, change orders, and job tracking to ensure timely and accurate delivery.
• Order Accuracy: Verify critical build details before release to the shop: door size and thickness, handing and swing, jamb width, bore and backset, casing and base profiles, species and finish, and hardware function, finish, and keying.
• Team Collaboration: Work closely with estimating, purchasing, the door shop/pre-hang team, dispatch, and field/install crews to facilitate smooth handoffs and ensure successful job completion.
• Customer Support: Serve as a direct point of contact for builders, contractors, and homeowners. Ensure customer needs are met promptly and professionally.
• Scheduling & Handoffs: Coordinate build and delivery timelines with the shop, scheduling desk, and delivery team so material lands on site at the right stage of the job.
• Attention to Detail: Maintain up-to-date records in the ERP and project tracking systems, ensuring job details, quantities, statuses, and delivery dates are accurately tracked.
• Product & Selections: Help customers without a designer or millwork consultant clarify door styles,      moulding profiles, and hardware selections, and complete all associated paperwork and confirmations.
• Problem Solving: Proactively identify and resolve special-order lead time issues, backorders, field measurement discrepancies, and shortages before they impact the job.
• Service & Warranty: Track punch list items, damage claims, and warranty requests through to resolution.
• Team Interaction: Maintain a professional and friendly approach in all interactions with customers, subcontractors, and colleagues.
• Time Management: Balance multiple jobs efficiently, prioritize responsibilities, and complete tasks with minimal supervision.
• General Office Duties: Assist with phone calls, walk-in customers, will-call pickups, and other office duties as required.

Requirements

Key Performance Indicators (KPIs):

• On-Time Delivery: Orders released, built, and delivered to meet committed dates and customer expectations.
• Order Accuracy: Minimize returns, remakes, and shop rework caused by order entry or selection errors.
• Accuracy in Documentation: Maintain accurate and complete order documentation in a timely manner.

Required Qualifications:

• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Basic knowledge of the construction industry and a desire to grow your knowledge.
• Ability to read and interpret architectural plans, floor layouts, and door schedules, and to identify rough openings and door handing.
• Comfortable with numbers, fractional measurements, quantity takeoffs, and unit pricing.
• Professional and friendly demeanor when interacting with others.
• Ability to stay calm and manage time effectively in a fast-paced environment.
• Employment Eligibility: Franklin Building Supply participates in E-Verify. All new hires must be legally authorized to work in the United States and will be verified through the federal E-Verify system.

Additional Skills (Preferred):

• Prior experience with doors, millwork, hardware, or building materials.
• Familiarity with pre-hung door construction, moulding profiles, or residential lockset functions and finishes.
• Experience with ERP or order entry systems.
• Ability to adapt quickly to changing priorities.
• Previous experience in sales or customer service is a plus.