Technician III - Diet & Staffing Office - Nutrition Services - CMHHIP

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• Assists Lead RDs in developing, editing, and maintaining general and modified menus according to established diet manual, menu guide, and facility requirements.
• Receives, reviews, and translates medical diet orders into patient-specific menus, including therapeutic, modified texture, allergy, intolerance, cultural, and religious diets; provides menus to RD for final approval.

• Generates nutrition analysis reports and transfers information into spreadsheets for RD review.

• Collaborates with dietitians and other healthcare professionals to provide coordinated care and ensure conformance with diet orders.

• Enters, updates, and maintains necessary documents and spreadsheets with accurate diet orders, admissions, discharges, and transfers in the diet office and electronic medical record systems.

• Completes DOC Meal Counts form with facility census changes; tracks DOC medical and religious diets, as well as tracking snacks for billing in accordance with Intraagency Agreement.

• Generates and maintains daily tallies, load slips, census, and other related reports to support accurate food production and reduce waste (This requires knowledge and ability to convert using English measurements).

• Reviews electronic health records to identify diet discrepancies or potential safety issues and reports findings to the RD.

• Coordinates patient meal service, snacks, and sack meal logistics to ensure timely delivery that meets medical nutrition needs based on prescribed diets.

• Enters accurate data related to inventory, compliance, traits, food lists, recipes, menus, etc as directed by the dietitians; contributes to the ongoing development and maintenance of nutrition software.  

• Guides meal substitutions due to unexpected disruptions and based on current diet orders, and conducts rounds to the various Dining Rooms to collect and deliver diet-related information as needed. 

• Supports continuous quality improvement by collaborating with RDs, units, dining services, DOC, and other healthcare professionals to ensure coordinated nutrition care.

• Provides routine guidance to staff regarding modified and religious diets under RD guidance.

• Assists with training, orientation, and ongoing support of new dietetic technicians and department staff.

• Communicates patient care and food service issues to RDs in a timely and professional manner.

• Coordinates daily and weekly staffing coverage to maintain required staffing levels while adhering to policies, procedures, and partnership agreements.
• Receives and processes early-morning and ongoing call-offs; documents unscheduled absences and updates call boards.

• Adjusts daily staffing assignments to ensure operational coverage while minimizing overtime and disruption.

• Maintains and updates staffing lists reflecting employee skills, training, and eligibility to cover positions.

• Coordinates the development and distribution of weekly schedules.

• Ensures schedules comply with FLSA and departmental staffing plans.

• Communicates staffing changes to managers, supervisors, and affected employees.

• Provides training to new employees regarding the appropriate “call-off” procedures for Nutrition Services. 

• Checks weekly to ensure each employee is within their prescribed hours/work schedule and creates reports with vital information to managers and Appointing Authority regarding use of time. 

• Complies with departmental Standard Operating Procedures (SOPs) and maintains required documents to ensure compliance with the Partnership Agreement.

• Enters staff-approved leave into the nutrition services calendar and sends out schedules on a weekly basis. 

• Receives incoming telephone calls, triages calls according to guidance, and responds to customer inquiries and/or allocates calls to the appropriate staff member. 

• Responds to emails and voicemails and addresses staffing issues to the corresponding manager.

• Position must know who the appropriate points-of-contact are for respective issues that may arise, which can often change. This requires an ability to stay up-to-date on changes within CMHHIP and the Department.

• Complies with the Fair Labor Standards Act (FLSA), Equal Employment Opportunity Commission (EEOC), and Health Insurance Portability and Accountability Act (HIPAA).

• Maintains up-to-date knowledge of timekeeping and Payroll policies and procedures.

• Provides administrative and communication assistance for staffing and diet office functions while building effective interdepartmental professional relationships.

• Enters data related to patient diets and menus, and maintains patient or production records.

• Answers and routes telephone calls and electronic communications as appropriate.

• Communicates diet changes and meal instructions to personnel as appropriate; writes memos regarding diet or menu changes, religious holy days, and substitutions using established templates.

• Completes required reports, logs, and documentation accurately and on time.

• Establishes and maintains filing and recordkeeping systems in accordance with departmental and state requirements.

• Maintains accurate, confidential records in compliance with HIPAA and facility policies.

• Compiles and maintains spreadsheets and reports related to staffing, attendance, leave usage, and operational needs.

• Provides logistical support for meetings, calendars, conference room scheduling, and departmental communications.

• Responsible for the operation of office equipment, printers, copiers, computers, and telephone systems. Offers general technical assistance to department personnel regarding computer usage during standard office hours.

• Facilitates effective program operation by maintaining office supplies and equipment, and ensures current forms are in place for Administration use.

• Performs other duties as assigned by the work leader or supervisor.

Three (3) years of relevant experience in an occupation related to the work assigned to this position. 

OR 

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to three (3) years.

Preferred Qualifications:

• Demonstrated experience in purchasing and P-card management in compliance with State Fiscal Rules and procurement policies.

• Previous experience managing daily/weekly staffing coverage for large departments (100+ employees), including processing unscheduled call-offs and balancing overtime considerations.

• Familiarity with FLSA (Fair Labor Standards Act), EEOC, and HIPAA compliance within a government or healthcare setting.

• Ability to manage multiple high-priority projects simultaneously while meeting strict departmental and payroll deadlines.

• Experience handling sensitive personnel records, including licensure, certifications, and protected health information.

• Proficiency in Google Workspace (Sheets, Sites, Drive) and Microsoft Office Suite to manipulate data and create professional presentations.

• Experience with Teamwork staffing software or similar workforce scheduling platforms.

• Experience in a Clinical or Dietary Setting: Previous experience working in a hospital, long-term care, or mental health facility diet office is highly preferred.

• Data Systems Proficiency: Experience using enterprise systems such as Kronos UKG, CORE, or similar timekeeping and requisition software.

• Full Background - Name and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification, Drug Screen, Trails check (direct contact with children), CAPS
• Must be available for shift work- Required to work weekends and holidays.
• Use, Handling, or Exposure to hazardous materials
• Shall not initiate or engage in sexual, social, personal, or financial relationships with patients during or any time after hospitalization, even if the patient requests or initiates the relationship; all relationships with current or former patients must be disclosed on your application.
• Ability to read, write, and fluently communicate in English to successfully pass all modules of the CMHHIP New Employee Orientation core curriculum, relevant competency assessments, and institutional safety and security protocols.
• Maintain continuous visual and auditory acuity to monitor food safety metrics, observe dining room behavior, and immediately respond to potential safety breaches or missing contraband/utensils.
• Must successfully complete a 2-step TB (tuberculosis) screening upon hire and maintain compliance with annual influenza vaccinations and any other vaccinations required by the State of Colorado.
• This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:

  • Disclose that information on the application.

  • Explain why the prior termination or resignation should not disqualify you from the current position.

  • Provide your employee number from your prior State employment.  Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated.  You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.  

• You can find the official appeal form here. 

• You must be deliver the official appeal form to the State Personnel Board:

  • By email ([email protected]), or

  • Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or 

  • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or

  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

• At (303) 866-3300, or

•  Refer to the  Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

How to apply to the State of Colorado(Youtube Video, Runtime 3:59, Closed Captions Available)

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dentalhealth plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of Colorado Employee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for the Public Service Loan Forgiveness Program.

• We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment. 

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to[email protected].

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities.  The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).  Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.