Engagement Officer

This role will primarily support the Head of Stakeholder Relations and the Managers of Community Relations and Government and Industry Relations to support timely response and records of enquiries and correspondence with community, government (elected and departmental), industry and key stakeholders; coordinate effective internal approval processes; support accurate data record and reporting; support document management and development across multiple IT systems and programs (including customer relationship management, document management system, program management, MS Suite); and coordinate internal and external meetings and events including  supporting collation and formatting of communication collateral and briefings.   

In this critical role within the Stakeholder Relations team, exceptional organisational and prioritisation skills is key as the Engagement Officer will support a team that operates in a dynamic environment that is underpinned by relationships, effective communication and proactive engagement. The team’s key internal stakeholders include the Board, CEO, executive and senior leadership teams and key external stakeholders include government (elected and departmental), First Nations leaders and key community, industry and stakeholder groups. This role is an integral member to be part of a team culture of collaboration, continuous improvement and effective relationships with an ability to work effectively on multiple priorities independently or as part of a team.    

Your key responsibilities will include, but not be limited to: 

• Internal Partnerships – effective partnerships with Head of Stakeholder Relations, Managers of Community Relations and Government and Industry Relations to support executive and senior leadership team input into stakeholder meetings, approvals, event attendance, and timely and effective management of correspondence and enquiries;  

• Response/correspondence management – monitor the government relations and community relations inboxes and allocated to the team to ensure response within the target timeframes, respond to general enquiries and ensure accurate records within the customer management database and Document Management Systems; 

• Briefing documents and collateral – support the development, collation, formatting and distribution of key engagement documents including briefings, agendas, pre-reading and presentations, while also supporting approval timeframes and progress; 

• Meeting/event coordination and support – coordinate internal and external meetings with key stakeholders including workshops, events and industry events (which may include venue hire, logistics, catering, site access and PPE), support the administration of the Reconciliation Action Plan (RAP) SteerCo, Working Group and commitment tracker, and monitor and maintain a record of industry association events to coordinate attendance of CEO, Board and Executive;   

• Administration – supporting the collation, formatting and production of ongoing reporting including customer management database dashboards, engagement dashboards and the team-wide Microsoft Project Work in Progress dashboard, including formatting key documents (strategies, reports, frameworks, toolkits and presentations) in programs such as Word, Excel and PPT.  

About you: 

If you’re passionate about what you do and are ready to join an organisation that has a genuine impact on the communities we serve, we’d love to hear from you.  Ideally you will have:  

• Minimum 3 years of relevant experience working within a dynamic environment that is underpinned by relationships, effective communication and proactive engagement to support key internal and external stakeholders;   

• Experience working with competing priorities and managing through various mediums including emails, phone calls and in-person; 

• High competency in the MS Suite to support document management and desirable to have previous experience in customer and database management software; and 

• Excellent organisational, communication and engagement skills with internal and external stakeholders. 

At Urban Utilities, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right person for this role - it’s about so much more than ticking all the boxes! 

Why Urban Utilities? 

At Urban Utilities, the work we do is more than just about the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.  

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you.  Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180  

Here’s just a sample of the benefits we offer our team: 

• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family  

• Generous Salary Packaging options, including novated leases 

• Corporate discounts across Health insurance, technology and more 

• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you! 

At the core of our work lies genuine CARE: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way. HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region. 

How to apply 

Visit our website to learn more about us at www.urbanutilities.com.au and click on “Apply” to complete your application.  

Please note, applicants will be required to undergo pre-employment & background checks as part of the recruitment process for this role.