Global Sales Support

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

We are seeking a proactive and customer-focused Global Sales Support Executive to join our team and support the end-to-end quotation and booking process while delivering exceptional service to customers and internal stakeholders.

Key Responsibilities:

• Coordinate the receipt of quotations and pricing information from the global Toll network to prepare accurate customer quotations.

• Manage the end-to-end quotation process through the Quote & Book platform, ensuring timely and accurate completion.

• Prepare and issue customer quotations using existing system rates or coordinate with origin, destination, and regional product teams to obtain missing pricing.

• Update missing rates within the Quote & Book system and ensure quotations are completed accurately.

• Manage quotation amendments, revised customer requirements, target-rate requests, and customer enquiries in collaboration with internal stakeholders.

• Proactively follow up on quotations to maximize conversion into customer bookings and business opportunities.

• Support the Sales team with customer presentations, proposals, and other commercial documentation.

• Ensure timely responses to customer and internal sales enquiries while maintaining a high standard of customer service.

• Meet established service level agreements by issuing Air Freight quotations within 48 hours and Ocean Freight quotations within 72 hours of receiving complete customer information.

• Conduct timely follow-ups with customers after quotation submission to confirm receipt, address enquiries, and identify booking opportunities while keeping the responsible salesperson informed.

• Respond promptly to requests for revised pricing, target rates, and quotation amendments.

• Contribute to continuous process improvement initiatives and support ad-hoc projects as assigned.

Requirements:

• Bachelor's degree or Diploma in Business Administration, Logistics, Supply Chain, Freight Forwarding, or a related discipline.

• 2–4 years of experience in Sales Support, Customer Service, Freight Forwarding, or Commercial Operations.

• Knowledge of Air Freight and Ocean Freight products and international logistics processes is preferred.

• Experience with Quote & Book platforms, CargoWise, SAP, or other logistics systems is an advantage.

• Strong communication, coordination, and stakeholder management skills with the ability to work across global teams.

• Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities.

• Customer-focused mindset with strong problem-solving and analytical abilities.

• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.

Think you've got what it takes? Don't wait – apply now and take the next step in your career with us!

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.