Assistant Housekeeping Manager

Our opportunity 

We are looking for a Passionate Leader to join our Team as Assistant Housekeeping Manager! 

What you will do 

• Assist in the daily supervision of the Housekeeping and Laundry teams, ensuring guest rooms, public areas, and back‑of‑house spaces consistently meet Four Seasons cleanliness and presentation standards  

• Support the Housekeeping Manager with team scheduling, recruitment, onboarding, training, performance evaluations, and disciplinary actions when required  

• Conduct regular inspections of guest rooms, corridors, and public areas to ensure quality, consistency, and brand standards are upheld  

• Oversee daily assignments to ensure productivity, quality benchmarks, and guest expectations are consistently met  

• Conduct daily briefing meetings to communicate key operational information, including arrivals, owner requirements, special requests, and operational challenges  

• Foster a positive, motivating, and inclusive work environment that encourages high performance and engagement  

• Address guest inquiries, requests, and complaints promptly and professionally, resolving issues with the highest level of hospitality  

• Ensure clear communication and follow‑up on guest requests, special requirements, and operational issues  

• Coordinate closely with Front Office, Engineering, Valet, and off‑site Laundry to ensure seamless daily operations  

• Maintain strong working relationships with outsourced cleaning partners, ensuring service levels, cleanliness standards, and contractual expectations are met  

• Uphold all health, safety, and hygiene policies, ensuring compliance with best practices and safe use of equipment and chemicals  

• Oversee stock control and inventory management, including linens, cleaning supplies, and equipment; ensure accurate ordering and explore new products, suppliers, and industry trends  

• Demonstrate visible leadership and professionalism when interacting with guests, employees, suppliers, and partners. 

What you bring  

• Previous experience in housekeeping supervision or a senior housekeeping role within the hospitality industry  

• Strong leadership skills with the ability to motivate, support, and develop a diverse team  

• Excellent communication and organizational skills, with a positive, approachable, and professional attitude  

• Proven service experience, with the ability to remain calm and effective under pressure  

• Strong attention to detail and well‑developed problem‑solving skills  

• Ability to multitask, prioritize workload, and adapt to changing operational demands  

• Demonstrated ability to work collaboratively in a team environment and build effective working relationships  

• Proficiency in Microsoft Office and hospitality systems such as Opera, Salesforce, or similar platforms  

• Fluency in spoken and written Portuguese and English  

• Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays  

• The candidate must hold the required authorization to work in an European country. 

What we offer 

• Competitive compensation package 

• Statutory vacation allowance plus one additional day of paid leave 

• Outstanding training programs and career development opportunities, including enriching international taskforce opportunities 

• Employee travel program with complimentary stays at Four Seasons properties worldwide 

• Provision of employee uniforms 

• Complimentary meals at our much-loved Sabores Employee Restaurant 

• A birthday cake prepared especially for you by our renowned Pastry Team for you to celebrate with your loved ones 

• Comprehensive medical insurance, with the option to extend coverage to family members, plus access to an on‑site doctor for preventive care 

• Exclusive retail, spa, and food & beverage discounts within the hotel 

• Access to a modern, fully equipped employee on‑site gym 

• Full access to the FS Benefits platform