- Location
- South Richmond Hill, NY, US
- Type
- Full-time
- Department
- Customer Service
- Experience
- 4+ years
- Education
- High School
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Alliance Laundry Systems Distribution is a full-service commercial and industrial laundry equipment partner with over 110 years of industry experience. We offer comprehensive support services including installation, factory-trained service, genuine parts replacement, site selection, financing, and store design. We exclusively sell trusted brands — Speed Queen®, UniMac®, and Huebsch® — known for durability and reliability.
We serve a wide range of customers, including laundromat owners, Speed Queen franchise operators, and on-premises laundry managers, helping them maximize profits and reduce operating costs.
The Sales Coordinator will be responsible for assisting the sales teams and facilitating communication between sales representatives, internal teams, and external vendors, contributing to increasing team efficiency by providing administrative support while maintaining positive customer relations with existing and future clients.
This position will involve working directly with the Sales Department and General Manager to achieve sales goals across the designated territory and markets, often multi-state.
Responsibilities
- Provide administrative assistance and support to the Sales Team, which includes reviewing all orders submitted to confirm pricing, model numbers, specifications, options, sales tax, and customer information, to guarantee Sales Representatives have accurate information for customer invoices and files
- Processes and enters all signed sales orders received into the accounting system. Assists with ordering the equipment, tracking the delivery to the warehouse, as well as, coordinating with the Service and Installation Department the delivery schedule to meet customer’s timelines and availability
- Responsible for entering customer information into logging systems such as SAP and/or Sales Force
- Customer support expert, responsible for answering phone calls and email correspondence. Expected to connect with customers to confirm and communicate the status of the order, including notifications of any possible delays or setbacks, answering inquiries, and confirming details of orders
- Connects with the Sales Manager or GM to build and process special projects such as construction contracts for projects within the given State or City Public Works Contracts as they may involve prevailing wage rates as set by each County per the Department of Labor and Industries. May require filing intents prior to delivery of equipment and Affidavits after job/project is complete. May require collaboration with accounting if certified payrolls are required, and with Service Manager to determine job classification to assess scope of work
- Partners with the warehouse, parts, and service departments to verify the availability of parts, equipment, and personnel
- Assist with creation of invoices for all orders upon completion of project, along with any additional paperwork required such as lien waivers, applications for payment, etc., Followed by submission of invoices through the required process in a timely manner to ensure prompt payment within payment terms. Additional duties may include verifying all available equipment and freight discounts and rebates have been applied, posting Vendor Warranty Credits, Credit Card Returns
- Acts as a liaison between customer and office, educating and improving the experience by promoting company products and services. Maintaining knowledge of special factory promotions
- Participates in process improvement initiatives as a Cross-Functional team member
- Forwards any potential leads and information to sales representatives according to the territory map, and effectively communicates top-level escalations to Sales Manager or General Manager
Qualifications
Education & Experience:
- High School diploma or equivalent required. Completion or pursuing an associate or bachelor’s degree strongly preferred
- At least 4 years of related work experience in sales, administrative support role, or project coordination preferred. An equivalent combination of education, training, and experience will be considered
- Experience with SAP and Salesforce, or other CRM systems, strongly preferred
- Proficient computer skills including using MS Outlook, Word, and Excel preferred
- Experience in telephone and email/ticketing system-based customer support preferred
Skills and Abilities:
- Excellent planning and organization skills; Strong project coordination skills and associated task execution. Thinks strategically; has the ability to critically assess and problem-solve by drawing on sales knowledge and previous experience
- Solid organizational skills and detail-oriented; Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines
- Excellent written, verbal, and interpersonal communication skills; Communicate effectively and professionally across all levels of the organization while maintaining a positive and enthusiastic demeanor
- Strong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacity. Resilient; Able to confidently navigate ambiguity and change
Standard and Physical Requirements:
- Position involves sitting long periods, standing, manual dexterity, stooping, bending
- Position requires the ability to lift, carry, push, and pull up to 25 lbs. occasionally. For greater weight items assistive devices will be provided
- While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus
Alliance Team Members Demonstrate DRIVE:
- Dedicated: Follows through on commitments. Strong say/do
- Respectful: Acts with integrity and values diverse perspective
- Innovative: Always looking for a better way; leads change
- Versatile: Adapts quickly to changing circumstances. Demonstrates agility
- Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs
For New York, the starting rate for this role is $22.00/hour. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.
