Club Front Desk Supervisor

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The Flamingo Resort & Spa is a mid-century marvel in The Valley of the Moon. The buildings, rendered with natural materials and iconic angular silhouettes, are the work of master architect Homer A. Rissman. Set on a 10-acre campus, it is an incomparable property for both its city access and sense of complete retreat.

What you will have an opportunity to do:

The Club Front Desk Lead plays a key role in ensuring exceptional service and efficient operations at the front desk of the health club. This position is responsible for leading front desk team members, maintaining a welcoming environment, managing daily operations, and assisting with member inquiries, check-ins, and appointments. The Supervisor serves as the first point of contact for members and guests and ensures a high standard of customer care is consistently delivered.

Essential Duties & Responsibilities:

• Lead and support front desk staff in daily operations, ensuring adherence to policies and procedures.
• Provide training, coaching, and performance feedback to team members.
• Ensure exceptional guest service is provided at all times; resolve member concerns and complaints in a timely and professional manner.
• Oversee scheduling, shift coverage, and timekeeping for the front desk team.
• Maintain cleanliness, organization, and readiness of the front desk and lobby area.
• Assist with membership enrollments, cancellations, freeze requests, and billing inquiries.
• Coordinate with other departments (e.g., housekeeping, engineering, fitness instructors) to ensure seamless operations.
• Monitor inventory of supplies and place orders as needed.
• Enforce club rules and regulations to ensure a safe and respectful environment for all members and staff.
• Maintain confidentiality of all guest and member information.

What are we looking for?

Qualifications:

• High school diploma or equivalent required; associate degree or relevant certification preferred.
• Previous experience in a supervisory or leadership role, preferably in a hospitality, fitness, or wellness environment.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in computer systems and POS software; prior experience with fitness club software is a plus.
• Ability to work a flexible schedule, including weekends, holidays, and evenings.

Compensation:

$22.00

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$24.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.