Manager Customer Success

Develop and execute communications and engagement plans. Establish and manage adoption reporting and success measures. Coordinate and support the global superuser community. Deliver demos to stakeholders across the business. Analyse user feedback and usage data to identify trends, risks and improvement opportunities. Support programme governance and steering committee reporting. Manage the VIASignal mailbox, ensure timely responses and triaging to relevant stakeholders Provide day-to-day project management support to the Client Success and VIASignal programme. Coordinate activities across Product, Technology, Client Experience and regional teams. Support future operating model design and scaling of the Client Success function. Deliver smooth onboarding for new VIASignal clients. Increase user activation and adoption rates. Build and sustain an engaged superuser community. Improve visibility of adoption, feedback and client health trends. Essential Experience in business stakeholder management, change management, project management or customer adoption roles. Strong stakeholder management and communication skills. Experience coordinating technology or business transformation initiatives. Ability to analyse data, identify trends and produce actionable insights. Strong organisational and programme coordination capabilities. Experience developing training materials and facilitating workshops. Experience with SaaS, data, AI or digital product rollouts. Experience working in global, matrixed organisations.