- Location
- United States · published · Canada · United Kingdom
- Workplace
- Remote
- Department
- Customer Service
- Seniority
- Manager
- Source
- Workable
Description
Client Success Manager — Home Improvement Marketing Agency
Remote | Full-Time | Independent Contractor | Monday–Friday, 8 AM–5 PM CST
We're a fast-growing Meta ads agency that helps kitchen and bathroom remodeling companies grow. We build the creatives in-house, run the ads, and help our clients turn leads into booked jobs. Our clients range from established local remodelers to large regional companies across the U.S.
We're scaling, and we want an experienced Client Success Manager who has done this before. You'll own a book of home improvement clients and help us build a world-class client success system as we grow.
You won't be doing it alone. You'll work inside a pod with our media buying and creative team, alongside another CSM, and report directly to the founder.
WHAT YOU'LL ACTUALLY DO
Own a portfolio of client accounts end-to-end
• Start with around 20 accounts and grow to 40–50 at full load.
• Be the main point of contact for every client: you own the relationship, retention and results.
• Spend your first month shadowing our current CSM, then take over your own group of clients.
Drive retention and growth
• Run regular check-ins and keep clients clear on their results, lead flow and next steps.
• Spot problems before the client does and escalate them to the team the same day.
• Make sure expected MRR is collected on time.
• Earn referrals, reviews and testimonials from happy clients.
Help build the system
• Bring proven CS processes: onboarding, client health tracking, reporting cadence and churn saves.
• Document what works so the team can scale it.
HOW TO STAND OUT
In your application, tell us which home improvement or contractor clients you've managed, how many accounts you handled at once, and a time you saved a client who was about to churn. Specifics, not buzzwords.