Head of Transformation Delivery

 

 

 

 

Job description Head of Transformation Delivery

 

October 2026 Version 0.4

Internal use only

 

 

 

 

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Job description – Head of Transformation Delivery

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1. Role details

Job title: Head of Transformation Delivery

 

Main purpose of job:

The Head of Transformation Delivery leads how Embridge delivers

transformation programmes and projects for its clients, including new

BTaaS projects. The role makes sure our ERP and business

transformation programmes deliver meaningful business outcomes,

not simply successful technical implementations.

The role leads Project Management and the PMO, and owns delivery

methodology, portfolio governance, project controls, project gross

margin and client satisfaction. It approves which people are deployed

onto its projects; Resourcing, within People, provides the skills and

holds the utilisation target.

It embeds Embridge’s EQ-led approach to transformation, combining

technology, process and organisational change, and our proprietary

methodologies consistently across every engagement. It provides

programme leadership and assurance on complex programmes, and

is a senior delivery contact for client executives.

 

Elastic Change is Embridge’s approach to transformation. It

recognises that change is rarely linear: client priorities, pressures and

technology shift over time, so delivery must adapt without losing

control or commercial discipline.

Reports to: Head of Professional Services

Function: Operations

Team: Transformation Delivery (Project Management and PMO)

Leadership Responsibility: Senior Project Managers, Project Managers, and the PMO and Junior

Project Managers

 

2. Key Responsibilities

Transformation Outcomes

 

Description

● Make sure every programme has clear business outcomes and benefits, agreed at

mobilisation, tracked through delivery and evidenced at close.

● Shift the measure of success from technical go-live to the business outcomes clients

invested in.

● Report outcome and benefits performance across the portfolio.

● Deliver new BTaaS projects and larger BTaaS roadmap work as projects, at the request

of Customer Success.

 

 

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Business Change & Adoption

 

Description

● Embed organisational change, stakeholder engagement and user adoption in the

delivery methodology and in every project plan.

● Work with the Training & Adoption team so that adoption is planned in from the start,

not added at the end.

● Build Project Managers’ capability in change leadership, stakeholder engagement and

EQ Leadership.

● Apply Elastic Change, adapting delivery as client circumstances change without losing

control of scope, time or cost.

Programme Leadership & Assurance

 

Description

● Provide oversight and assurance across complex ERP and business transformation

programmes.

● Act as senior delivery lead or SRO on strategic programmes.

● Own portfolio governance and the PMO: health reviews, RAID, quality gates and

project controls, proportionate to project size and risk.

● Build a PMO and Junior Project Manager capability that runs portfolio reporting and

delivers smaller engagements, such as new BTaaS projects and roadmap work, freeing

Project Managers for complex programmes.

● Run a regular portfolio review covering health, forecasts, margin, outcomes and client

satisfaction.

● Lead the recovery of programmes at risk.

Customer Experience of Delivery

 

Description

● Make sure the way we deliver reflects Embridge’s EQ-led transformation proposition

at every stage.

● Build trusted relationships with client executives and programme sponsors, and lead

transformation conversations alongside Account Management.

● Monitor client satisfaction during delivery and act early where delivery or relationship

risks emerge.

● Own clean handovers from Sales to Delivery at kick-off, and from Delivery to Support

and Customer Success at go-live.

Methodology & IP

Description

● Embed Embridge’s proprietary transformation methodologies consistently across all

engagements.

● Lead a review of the delivery methodology within the first six months, and keep

playbooks, templates and quality gates current.

● Hand over agreed outcomes and benefits formally to Customer Success at go-live, so

they stay visible and support renewal and expansion.

 

 

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Commercial Delivery

 

Description

● Be accountable for project gross margin across the delivery portfolio.

● Approve which people are deployed onto projects, accepting only work that can be

billed and adds value. Resourcing, within People, provides the skills and holds the

utilisation target.

● Maintain strong project controls: forecasts, change control, and action on scope creep

and revenue leakage.

● Sign off scope, estimates, assumptions and risks before Statements of Work are issued.

● Work with Commercial and Product to shape fixed-price and packaged delivery offers.

Leadership & Team Development

 

Description

● Lead, manage and develop Senior Project Managers, Project Managers, Junior Project

Managers and the PMO.

● Set clear delivery standards and hold the team to them, with regular performance and

development reviews.

● Maintain clear Project Manager and Senior Project Manager levels, with a defined

progression path.

● Work as a member of the Operations leadership team.

● Work with the Chief Product Officer, who owns the transformation proposition and IP,

so that delivery experience feeds IP and IP is applied in delivery.

● Identify where tools, automation and AI can improve delivery quality and efficiency.

 

 

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The above is not an exhaustive list of duties and you will be expected to perform different tasks as

necessitated by your changing role within the organisation and the overall business objectives of the

organisation.

 

Key Interfaces

The Head of Transformation Delivery will work closely with:

 

Description of who the role will work closely with

● Head of Professional Services

● Senior Project Managers, Project Managers, Junior Project Managers and the PMO

● Consultancy Team Leads and consultants

● Head of ERP Strategy & Enablement and Solution Architects

● Training & Adoption team

● Support and Managed Services

● Chief Commercial Officer, Account Managers and Customer Success Managers

● New Business and Pre-Sales

● Chief Product Officer

● Finance, including audit and compliance

● Head of People and Resourcing

● Leadership team

● Client executives, programme sponsors and senior stakeholders

● Third-party partners and suppliers

 

 

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2. Person specification

Job title: Head of Transformation Delivery

 

Description of Experience and Skills

Essential

● Significant experience leading complex client transformation programmes that

combine ERP or enterprise technology with business and organisational change, ideally

in a consultancy, systems integrator or professional services firm.

● A track record of delivering measurable business outcomes and benefits, not just

technical go-lives.

● Proven experience leading and developing teams of Project and Programme Managers.

● Experience of Tier 1 or Tier 2 ERP programmes. Unit4 experience is strongly preferred.

● Demonstrable expertise in organisational change, stakeholder engagement and user

adoption.

● Experience designing or embedding delivery methodologies, governance frameworks

or PMO standards.

● Strong commercial delivery: project margin, forecasting, project controls and resource

planning.

● Credibility with client executives, including acting as SRO or senior delivery lead at

programme board level.

● Experience of programme assurance and recovering programmes at risk.

Desirable

● Unit4 ERPx experience.

● A qualification such as MSP, PRINCE2, PMP or APM, or a recognised change

management qualification.

● Experience of public sector transformation.

● Experience of benefits realisation frameworks and value measurement.

● Experience moving delivery towards fixed-price or packaged offers.

● Experience applying automation or AI in delivery.

 

 

Technical & Professional Skills

 

Description of Technical & Professional Skills

● Transformation and programme leadership

● Business change and adoption

● Benefits realisation

● ERP implementation methodologies

● Delivery methodology design

● Portfolio governance and assurance

● Project controls and gross margin management

● Resource planning

● Contract and Statement of Work management

● Executive stakeholder engagement

● Programme recovery

● Continuous improvement

 

 

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Leadership & Personal Attributes

 

Description of Leadership & Personal Attributes

Transformation Leader

● Focuses on business outcomes, not just technical delivery.

● Understands the human and organisational side of change, and leads clients through it

with confidence.

● Comfortable working with client executives and challenging them constructively.

Emotionally Intelligent Leader

● Self-aware, and adapts their style to different people, situations and client

environments.

● Builds trust and psychological safety within teams.

● Coaches rather than simply directs, and develops strong Project Managers.

● Handles conflict and difficult conversations constructively.

Commercially Minded

● Understands the link between delivery quality, client value and margin.

● Spots commercial risks and opportunities early, and acts on them.

Disciplined and Delivery Focused

● Sets clear standards and holds people to them.

● Uses data to understand portfolio health and make decisions.

● Raises problems early and takes ownership of resolving them.

Collaborative

● Works effectively with Operations, Consulting, Product, Commercial and Customer

Success.

● Breaks down silos and shares knowledge across the business.

 

3. What Success Looks Like

Success in this role means Embridge’s transformation programmes consistently deliver the business

outcomes clients invested in, profitably, and in a way that reflects our EQ-led proposition.

In the first 12 months, the Head of Transformation Delivery will have:

● Reviewed the delivery methodology and embedded EQ-led transformation and Elastic Change,

applied on all new engagements.

● Put business outcomes and benefits tracking in place on every programme.

● Improved project gross margin and portfolio health against agreed baselines.

● Established the PMO within delivery, with consistent portfolio reporting and Junior Project

Manager capacity for smaller engagements such as new BTaaS projects.

● Put clean handovers in place from Sales to Delivery, and from Delivery to Support and Customer

Success.

● Built a Project Management team with clear levels, development plans and the confidence to

lead complex programmes.

● Become a trusted senior contact for client sponsors on Embridge’s strategic programmes.

Targets for each measure will be agreed with the Head of Professional Service once baselines are confirmed.

 

 

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Through Elastic Change and EQ Leadership, the role will help set Embridge apart as a transformation

partner, combining strong delivery discipline with a deep understanding of people, stakeholders and

organisational change.

Please see overleaf for job description approval and acceptance

 

 

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4. Approval and acceptance

 

 

* There may be occasions when the job description will be countersigned by a member of the Senior

Management Team on behalf of the Line Manager.

 

 

Contact points

 

Head office Bristol

Job description approved by (name):

 

Date:

Countersigned by (Manager’s

name)*:

 

(Please print)

 

Manager’s countersignature:

 

Date:

 

Employee’s name:

 

(Please print)

 

Employee’s signature:

 

Date:

 

 

 

Job description – Head of Transformation Delivery

Embridge Consulting (UK) Ltd Page 11 Version 0.4

 

 

 

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