Be the one building AI-powered experiences where they matter most

 

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

 

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Build the next generation of Genesys partners in Italy and turn new ecosystem relationships into meaningful AI-led customer experience growth. This role owns the end-to-end recruitment, activation, and development of VARs, systems integrators, and consulting firms that can originate new opportunities, build services capability, and help customers modernize how they engage with consumers. You will shape the Italian partner landscape by identifying high-potential organizations, securing strategic agreements, and creating joint go-to-market motions that translate AI and Genesys Cloud capabilities into tangible customer value. Working across partner executives, sales, pre-sales, delivery, marketing, and Genesys leadership, you will influence strategy and accelerate partner-sourced pipeline and bookings. The role provides direct exposure to enterprise AI initiatives, senior ecosystem leaders, and strategic customer opportunities, expanding your influence across the Genesys partner organization while building a high-performing partner portfolio.

Key Responsibilities:

• Own the end-to-end recruitment of new Italian partners by defining the ideal partner profile, mapping ecosystem whitespace, prospecting priority VARs, systems integrators, and consultancies, and converting qualified prospects into signed partnerships
• Build and manage a disciplined partner recruitment pipeline, assessing commercial appetite, customer access, AI and services capabilities, competitive migration potential, and capacity to generate sustainable net-new pipeline
• Develop joint business plans that align target accounts, AI use cases, revenue and pipeline objectives, enablement priorities, services capabilities, and marketing programs to accelerate partner productivity
• Drive multi-level alignment across partner sales, pre-sales, delivery, and executive teams, creating shared accountability for pipeline development, customer outcomes, and long-term growth
• Launch AI-led go-to-market motions with each new partner by defining practical joint offers, assessments, proofs of concept, and use cases that enable partners to engage customers early in the relationship
• Accelerate partner readiness through focused enablement on Genesys Cloud, AI capabilities, demonstrations, competitive positioning, solution selling, deal registration, and services packaging
• Generate partner-sourced and co-sell pipeline through account mapping, joint customer engagement, events, webinars, account-based marketing, and disciplined opportunity registration in Salesforce
• Drive opportunity progression using structured enterprise sales methodologies such as MEDDPICC, coordinating sales engineering, professional services, legal, and partner resources to remove blockers and improve customer time-to-value
• Strengthen delivery readiness by aligning services models, solution scope, and implementation capabilities so new partners can support successful enterprise adoption
• Lead monthly pipeline reviews and periodic business reviews, using recruitment, activation, certification, opportunity, win-rate, pipeline, and bookings indicators to improve partner performance and inform investment decisions
• Manage MDF, partner program requirements, deal-registration processes, forecasting, pipeline hygiene, compliance, and brand standards with consistent operational discipline
• Deliver against annual partner recruitment, activation, partner-sourced pipeline, AI pipeline, and influenced bookings objectives while building executive-level relationships that support sustainable ecosystem growth

Required Qualifications:

• 8+ years of experience in alliances, channel sales, partner sales, or ecosystem development within enterprise SaaS or cloud technology
• Demonstrated success recruiting, qualifying, negotiating with, and closing new channel partners from a greenfield position, including proactive prospecting and cold outreach
• Proven track record of evaluating a prospective partner's commercial capacity, customer access, services capabilities, and ability to generate net-new sales opportunities
• Strong background in consultative or hunter-led enterprise sales, with experience creating pipeline and developing new markets through direct or partner-led motions
• Demonstrated experience building co-sell motions and joint go-to-market strategies across complex enterprise technology ecosystems
• Experience bringing AI, automation, data-driven, or cloud propositions to market through partners, with the credibility to discuss customer use cases and services models with senior partner stakeholders
• Strong forecasting, pipeline management, opportunity qualification, and deal execution discipline, with familiarity with structured methodologies such as MEDDPICC
• Excellent executive communication, negotiation, and stakeholder management skills across sales, pre-sales, delivery, marketing, and C-suite audiences
• Fluency in Italian and English
• Working knowledge of Salesforce CRM, deal-registration processes, MDF administration, and solution-selling practices
• Ability to travel approximately 30 to 50 percent for partner prospecting, joint customer engagements, business reviews, and industry events

Preferred Qualifications:

• Experience in CCaaS, customer experience, contact center, or adjacent enterprise communications technologies
• Established relationships across the Italian ecosystem of VARs, systems integrators, consulting firms, and enterprise technology partners
• Strong understanding of AI-led customer experience use cases, competitive platform migrations, and the services models required to support enterprise adoption
• Experience developing newly recruited partners from signed agreement through enablement, first registered opportunities, pipeline creation, and measurable bookings contribution
  

Compensation:

This role has a market-aligned compensation package with the anticipated On-Target-Earnings range listed below. Actual earnings will vary depending on a candidate’s experience, qualifications, skills, and location. This role is eligible for commission bonus opportunities.

121.400,00 - 157.100,00

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

 

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.