- Location
- Gastonia, North Carolina
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Director
- Experience
- 5+ years
- Source
- BetterTeam
Description
Job Summary:
Responsible for overseeing and managing all aspects of the Rockwell Development Center’s programs, ensuring the delivery of high-quality care to individuals with mental health and/or social, emotional needs.
Requirements:
- Master’s degree in a Psychology, Social Work, Counseling, or a related field.
- A minimum of 5 years experience in a leadership role with a mental health program or a related field.
- Possession of relevant licensure or certification, such as licensure as a Clinical Psychologist or Licensed Clinical Social Worker.
- Proficient in administrative tasks, such as updating patients records and creating an efficient schedule.
- Experience developing and implementing policies and procedures and report writing.
- Understanding and knowledge of HIPAA requirements.
- Demonstrate a strong work ethic, ability to multi-task, meet deadlines and work in a complex and fast paced environment.
- Strong interpersonal skills for talking to patients, healthcare providers, and insurance companies; ability to effectively manage crisis situations with sensitivity.
- Excellent written and verbal communications skills.
- Great analytical and decision-making skills.
- Ability to train, motivate, and supervise subordinate staff; able to lead and motivate a team confidently.
- Ability to delegate tasks as needed.
- Knowledge of Spanish is an asset.
- High emotional intelligence as evidenced by ability to evaluate/perceive a situation from multiple lenses and understand various perspectives in coming to program resolution.
- Knowledge of medical terminology.
- Knowledge of legal issues in all aspects of operations to ensure compliance with regulatory agencies and rights of all clients.
- Competency with Electronic Health Records.
Key Responsibilities:
- Oversees the day-to-day program clinical operations; ensures the smooth operation of all program locations, managing and scheduling staff and improving processes.
- Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations, and maintains personal effectiveness under pressure.
- Hires and trains new employees; responsible for annual performance evaluations, team building and self-care opportunities.
- Ensures that clinical staff is aware of all policies and procedures.
- Supervises clinical staff; will empower staff to achieve their best professionally and guide them through creative problem solving.
- Determines and demonstrates effective communication methods and defines appropriate lines of authority for CYM in keeping with the administrative structure; uses all methods of communication to disseminate information to staff in a timely manner.
- Ensures the program is following all state/federal healthcare regulations; collaborates with external stakeholders, including government agencies, community organizations, and healthcare providers, to enhance program accessibility and effectiveness.
- Monitor and evaluate program outcomes, utilizing data-driven approach to assess program effectiveness.
- Identifies indicators to measure, evaluate and improve the CYM program.
- Updates patient medical records.
- Oversees the purchasing, maintenance, and repair of CYM program equipment; monitors and analyzes budget and financial information and utilizes all resources in an effective and economical manner.
- May act as a liaison between clients, their families and additional care staff.
- Stay updated with current trends, research, and best practices in the field of mental health incorporating this knowledge into program development and service delivery.
- Other duties as assigned.
Skills
ComplianceHIPAA